Country
Malaysia
Employment Type
Contractor
Contract Length
1 Year+

Photos

Job Qualifications

  • Bachelor degree holder
  • Courses in Business Management or School Management
  • TEFL/ TESOL/ CELTA
  • Native English Speaker
  • 3 years ESL teaching
  • 2 years managing an EFL or educational program

Job Benefits

  • Performance Bonus
  • 20 days annual leave
  • Professional Development
  • Work Visa
  • Medical Insurance & Clinical claim
  • Flight ticket claim

Company Description

ELS Malaysia: 30 Years & Beyond

The first ELS Malaysia centre was established in 1990 to provide quality English language programmes to students seeking better higher education opportunities and a brighter future. We have consistently championed our parent company's core values of integrity and compassion by nurturing academic excellence in the classroom and providing a supportive environment for our students.
Thanks to ELS Malaysia’s reliable academic standards, our top achievements to date are our long-standing partnership with Universiti Putra Malaysia (UPM), a top-tier university in Malaysia and our endorsement by the National ELT Accreditation Scheme (NEAS) from Australia.
In 2012, UPM became the first university outside of the U.S. with an on-campus ELS centre. We have since helped more than 3,000 international students at UPM to fulfil the English requirement of their undergraduate or postgraduate programme.
With the NEAS endorsement in 2019, ELS Malaysia became the first internationally-accredited language institution in Malaysia. This accreditation is a recognition of our commitment towards quality in helping our students to achieve success.
In the years to come, we will continue to stay true to our purpose by leading the way in academic excellence and promoting the transformative power of English language and education.

Job Description

Job Summary
Reporting directly to the Director of Operations, the Centre Director is responsible for overall operations concerning his/ her individual Language Centre. Specifically, the Centre Director is responsible for promoting and maintaining an atmosphere conducive to a pleasant work environment for employees and a pleasant study environment for students. The Centre Director is responsible for developing and implementing customer service and sales activities that will result in growth at the Centre and ensuring that the Centre’s enrollment is operating at capacity. In addition to the above, the Centre Director is also expected to contribute and assist in additional duties related to the business of ELS Language Centres, Malaysia and its holding company.

Job Duties
The Centre Director is specifically responsible for performing the following duties:
1) Entrepreneurial orientation (Responsible for overall budget ownership)
a) Analyze profitability, revenue, and margins
b) Develop and meet KPI targets and other financial goals developed alongside Director of Operations
c) Propose innovative business opportunities to increase revenue or decrease costs

2) Communication and organizational skills
a) Ensure that the company’s policies and procedures are followed
b) Submit required reports and data as requested
c) Manage financial center controls
d) Ensure that center funds and property are secure and accounted for
e) Manage communication with sales directors/counseling agents and local referral sources

3) Customer orientation
a) Develop and maintain strong links and relationships with stakeholders (incl. government agencies, partner universities or landlord)
b) Coordinating student services, including certificates and reports, student activities and student counseling
c) Further develop and implement quality student service offerings
d) Develop quality student services that build community, drive and manage an agreed- upon retention % within the centre. Implement company retention and returners strategies

4) Managing change
a) Initiate and/or develop center plans and processes related to ELS’s core strategic priorities
b) Ensure that the center is known and respected by the university community, industry peers, and referral sources by doing center-specific outreach
c) Deploy appropriate change management techniques as needed

5) Strategic thinker
a) Develop center plans specifying goals, strategy, staffing, scheduling and identification of risks, contingency plans and allotment of resources (e.g. Business Plan)
b) Continually define ways to increase customer satisfaction and maintain lasting stakeholder relationships.
c) Fostering team work (Manage, motivate, discipline, mentor and lead the team)
d) Ensure rigorous performance management of team, with regular individual and team reviews
e) Lead, mentor and guide all staff
f) Promote good personnel relations and compliance with Human Resources policies and manage staff in a fair and professional manner
g) Recruit, train and retain qualified staff
h) Assign duties and responsibilities and scope of authority to staff
i) Provide opportunities for people to learn to work together as a team. Recognise and encourage behaviors that contribute to teamwork
j) Promote activities that result in center growth; work with various ELS departments for promotional activities resulting in center growth

6) Other
a) Promote and maintain a safe place to work, a clean and attractive atmosphere.
b) Ensure compliance to all regulatory requirements, State and Federal laws.
c) Ensure the quality of the academic program and adherence to instructional standards
d) Ensure that materials used are updated and professional in nature
e) Perform other duties as necessary or assigned

TO APPLY:
Please send us your CV telling us about your qualifications and the reasons why you would like to work at ELS Malaysia. Please send us your application to jobs@els.edu.my. Shortlisted candidates will be contacted to arrange a Zoom interview.
If you have any questions, please do not hesitate in contacting Niza at niza@els.edu.my.