Never ruined each and every one of days on the island!

Once I arrived on the peaceful island, it blowed me away as if it was the nearest place to the heaven on the earth. The wind was softly welcoming all guests. The ocean, which has a wide variety of unique marine creatures such as dolphins, dugongs, turtles and whales, was purifying our minds. The sky got rid of our concerns. I was more than happy to work for such an outstanding resort.

In terms of the working conditions/environment, a great amount of tasks terrified me in the first couple of weeks. They are what I have done in the Guest services department throughout my internship;
- Welcoming guests at the ferry terminal on the island and explaining them when, where and what the have to do while taking them through the reception for their checking in.
- Taking bookings for activities over the counter or phone.
- Making and double-checking itineraries and packages for group guests.
- Contacting other departments to arrange the schedule for group guests and double check with the departments a few days prior to their arrival date.
- Understanding every information and data of the island to answer guests' inquiries.

In order to handle these challenging tasks, I concentrated on observing how colleagues were doing and took some memos with standing behind them. I was getting used to the tasks in a couple of weeks and could confidently deal with any kinds of difficulties in my own way. My manager always said in the office that "If you have any uncertainties, don'T hesitate to ask anyone around you at all because, in our department, if we offer wrong information / improper services, it might develop into a crucial problem later on." We Guest Services' members always communicated and double checked with anyone working on the island to avoid troubles and unnecessary mistakes. The manager also told "Don't feel too much stress unless you make the same mistakes all the time." I have got through unforgettable experiences with wonderful people that I'll never forget.