Ever supportive, never over bearing

Expect efficient processing by the home office and helpful, practical support by on site Field Director.
1.After an ego battle at work with a senior teacher about grading students, my FD gave me a no nonsense run down of the situation from an administrative stand point and wasn't being plain diplomatic to save face if things turned sour. Very hands on when required, giving plenty of space otherwise.
2. Some financial transactions that had to go through the home office went through very smoothly with a few emails and calls. Warm, real support at home and on the field.