I went with Travelbud to teach in South Korea with my fiancée. As we were going out there as a couple, we wanted to be in the same area (walking distance to each others schools). In the initial calls we were told it would be easy to get us into the same school, and worst case scenario it would be two different schools in the same area very close by. After we'd been promised this, we were passed along to another organisation, one of TravelBud's in-country partner. TravelBud's in-country partner didn't seem completely aware of what we'd agreed to with Travelbud, so we were a little concerned that the two organizations weren't working as closely together as we would have liked. Still, we kept going with the process. We were passed along to another organization later down the line, who were the "team on the ground" in South Korea, and a nightmare to deal with. We eventually got our placements in two different districts of a large city, which meant we were a 25 min subway journey away from each other, a far greater distance than we had agreed to in the beginning. On top of this, my contract was 14:00-22:00 and my fiancees was 09:00-18:00, meaning we could only really see each other at weekends. Having both left our jobs in the UK, and only a few weeks left before we were supposed to fly to Korea, we thought this was our best option. We'd previously turned down an interview at a notoriously corrupt hagwon which seemingly caused huge concern with TravelBud's in-country partners, despite being promised we'd have plenty of options to choose from.
Once contracts were finalized, TravelBud's in-country partners were incredibly rude and unaccommodating, demanding that my fiancee and I fly out to Korea a week apart, despite our contracts starting on the same day. After a week at her new job, my fiancee was moved to another campus, which was a 50 minute bus journey away from me, which really defeated the purpose of moving to Korea together and going through what we thought was a supportive organisation. We asked Travelbud and TravelBud's in-country partner for help negotiating with my fiancees school as we didn't want to be even further apart. They did absolutely nothing to help, presumably their duty of care ends the moment they get paid.
Travelbud also claims to only use vetted schools. A friend of hours was placed in a school who coincidentally another friend of ours worked in a few years ago after being placed there by Travelbud. This friend complained to Travelbud who ensured her that they wouldn't be working with the school anymore. Low and behold, more empty promises. My placement hadn't had a foreign teacher from a recruiter for at least the past 2 years, and considering how often management changes in hagwons, I'm not sure how this can be considered "vetted". Our contact at Travelbud even told us that the first 3 months would be awful, which turned out to be the only truthful thing we heard from the organisation.
Just know that if you sign up through TB or TravelBud's in-country partners, you're getting passed around to recruiters and no one really has a duty of care. They'll promise as much as they can over skype calls, and when it comes down to actually supporting you in Korea, you'll get nothing.
Response from TravelBud
Tom, we’re so sorry to hear that you did not have a positive experience.
We pride ourselves on our attentiveness and empathy when our teachers undergo the teaching journey abroad, as our staff have all previously done so themselves and we understand first hand that it can be difficult to adapt in a new country. We are always open to feedback, positive or negative, as it will help us strive to improve upon specific areas and allow us an understanding of how to streamline our service to be the best in the industry. So thank you for taking the time to give us honest feedback and know that we are taking it very seriously.
We have a long-running and successful partnership with our team on the ground and while we are technically different organizations, we strive to keep our values the same to ensure a smooth process, while each of our teams focuses on areas that they are best placed to, in order to break up the varying stages and allow each applicant the best service by the best placed team member to do so at all the many points of the journey. There are some complex and intricate laws that require a Korean in-country team that we need to adhere to, but we prioritise being in constant communication with each applicant ourselves, even while our partners are in communication with the applicant for their specific role in the process.
While we communicate regularly and aim for shared responsibility of each applicant, we understand and acknowledge that in this instance it may not have been as smooth as we would have strived for and will endeavour to change practices to make sure that this does not happen again.
We encourage an open-door policy during the multiple Skype check-ins with your assigned support coordinator and we were under the impression that you were reassured after the many calls and check-ins that are part of our in-country support process.
Placing couples together is something that we are generally very successful in due to the partnership school network. Unfortunately due to the many changes and challenges to the teaching landscape as a result of the pandemic, it was not as feasible as usual. We have since started setting realistic expectations for couples in light of this.
We take our vetting procedures very seriously and pride ourselves on the quality of schools we work with. While each experience is personal and may differ, we can confirm that we have recent positive feedback from the latest teacher and that the school still meets all of our strict requirements.
Below are our set guidelines when partnering with a school:
- The placement team meets with the school and does due diligence in terms of checking the school name and reputation and searching local networks of ex-pat teachers for previous teacher feedback on the school
- The placement team has potentially worked previously with the specific school or another branch of the school, and no significant issues have been raised by teachers
- When adding a new school to the network, the new school would have to get a referral from an existing school
- We have worked previously with the school and teachers have previously completed their contracts without any major issues
- Throughout the contract, we check in multiple times with the teacher and ask for feedback on the school and work environment. If major issues are raised, the placement team reevaluates the school for suitability
- We send a final email at the end of each contract, in which teachers are specifically asked, "Would you recommend future teachers to come teach at this school?” If the answer is NO, we ask them to please explain why and request a phone interview to discuss their feedback in more detail
- Schools are reevaluated if any negative feedback is given, and action will be taken if the issues raised were of a serious and/or persistent nature
Once again, thank you for your time and feedback. We will be reaching out to you privately to continue the conversation.