Staff Member Spotlight: Zoe Coulter

Title
Work Abroad Program Manager

Photos

From the moment that Zoe began writing to her pen pal from Germany at age 12, she began looking for any opportunity to learn about diverse cultures. She has spent time traveling throughout Europe and Central America, spending more extensive periods of time studying in Spain and working in Costa Rica. Today, she manages the work abroad programs at Greenheart Travel.

What is your favorite travel memory?

Back in 2015, I was in Puerto Limon staying at a hostel and I met an artisan from Peru who was passing through on his way to Nicaragua. He took the time to show me how he crafted rings and bracelets. We also spent time chatting about how our own cultures differed. I thoroughly enjoyed learning about his work, travels, and his home country. I believe that the best way to learn about another culture is to get to know the people.

How have you changed/grown since working for your current company?

Working for a mission-based non-profit has inspired me to give back to my local community. Our company culture has really bled into my personal life and now I think I use my free time a lot more purposefully. I’m constantly looking for opportunities to mentor and volunteer throughout Chicago. Volunteering my time has become something that I sincerely enjoy.

What is the best story you've heard from a return student?

It is great to see the growth that each of our travelers undergo during their time abroad. One of our Greenheart Travelers was adamant on honing her Spanish-language skills. Following her journey and hearing about her time working in Argentina was really rewarding. She spoke so transparently about the hardships of trying to grasp a second language—things such as learning a work vocabulary and learning the regional slang were challenging even though she had a good grasp of the grammar before the start of her program.

On top of work, she decided to pick up Spanish classes five days a week. Her days were packed, but the outcome was that she was able to speak Spanish confidently and she felt more comfortable in both social and work situations. As a result of her using her time intentionally to learn a second language and cultivate her Spanish conversational skills, she was able to form deep bonds with her coworkers and the friends that she made while working abroad.

If you could go on any program that your company offers, which one would you choose and why?

If I had the opportunity, I would participate in the Thailand Marketing Internship. Interns can work with two great organizations, one of which is a non-profit dog rescue in Hua Hin. All Greenheart Travel interns get the opportunity to see how the organizations work from the ground up, and interns are encouraged to lead and innovate projects.

I think the program is a fantastic growing experience in the many respects. The first week is devoted to exploring the history and culture of Thailand, which is very interesting. Thai people are so loving and caring and I hear nothing but great things from our interns about how hospitable everyone has been to them. The program is short term, so it is a great way to get your feet wet if this is your first time traveling or if you have a few months open for travel.

What makes your company unique? When were you especially proud of your team?

I’m proud of the time and effort we take to help our travelers prepare for traveling abroad. We have created multiple resources to address culture shock and to support individuals before departure, during their time abroad, and after returning to their home country. We aim to make sure that our travelers feel prepared in every sense of the word before traveling abroad.

I think a unique aspect about our company is that the whole application process is very personable. For example, I speak with and interview every person that applies to the Work Abroad programs. There isn’t a person who goes through the application process that I don’t know on an individual level. All program managers make themselves available over the phone, via email, and even over mediums like Skype because we really want to connect with every Greenheart Traveler and ensure that they feel supported.

What do you believe to be the biggest factor in being a successful company?

Believing in what you do is what I believe to be the biggest factor in being a successful company. If you don’t believe in the value of what you’re doing, then that becomes evident in your work. Our whole team at Greenheart Travel is passionate about the programs that we facilitate and the impact that travel has on individuals, and I think that passion shows in the way that we interact with everyone that we come in contact with.