Last updated: May 24, 2018
As Go Overseas respects your privacy rights, we adhere to the Safe Harbor Principles that were established by the U.S Department of Commerce to help safeguard personal data online. Additionally, we intend to comply with all US laws relating to online privacy and the EU Data Protection Directive (94/56/EC), also known as GDPR.
What types of information do we collect?
At Go Overseas, we collect personally identifiable information (“PII”) and non-personally identifiable (“Non-PII”) information from you. PII is information that can be used to identify you personally. Non-PII is information that cannot be used individually to identify you but must be combined with other information to identify you personally.
Here is a breakdown of the ways we collect PII and Non-PII and how it is stored:
- As a Go Overseas user,you can register for an account in a variety of ways, including by signing up for an account, leaving a review, participating for a scholarship or contest, booking a program directly on Go Overseas or through one of our partner providers, asking a question or providing an answer, or adding a program to your wish list. In all of these cases, your information is stored in our servers up until such point as you request your account to be deleted. We also use services including MailChimp and Mandrill to handle email marketing, and your PII may be stored in these systems as well.
- As a Go Overseas partner, if you reach out to any member of our Partner Growth team (including via the [email protected] email address), your information will be automatically added to our CRM tool, Hubspot. Hubspot will retain PII related to your account to help us provide a better partner experience.
To the best of our knowledge, all of these tools are GDPR compliant as of May 25, 2018.
What PII is collected?
Go Overseas only collects PII on a voluntary basis and as required to provide our services to you. If you decide to use or access our Platform, we may collect the following PII from you: your name, username, phone number, physical address and/or email address, age/date of birth, social media information, and employment information. If you wish to purchase or book anything via the Platform we may collect your payment information via a third party payment processor which may include your credit card number and other payment details. We do not require you to submit any PII to access the site, however, you may not be able to utilize certain features of the site that require registration or receive materials such as newsletters unless such information is provided. We may request additional information as part of scholarships and contests which help us verify eligibility.
What Non-PII is collected?
In addition to the PII collected, we may collect non-PII. In order to create an account with Go Overseas, you will be asked to submit a password and other non-personal information such as your gender, location and program preferences. In addition, your web browser or client software may transmit certain information about your computer and site usage, including but not limited to your IP address, zip code, gender, browsing history, search history, and registration history, interactions with the website, location, referring URL, browser, operating system, data usage, data transferred, and Internet Service Provider.
Go Overseas may use this information to generate statistics about our user community and provide such information to our advertisers. Go Overseas may also use this information for security, system integrity or enforcement purposes.
How do we use your personal information?
The personal information you provide Go Overseas will allow us to fulfill your customer services and requests; alert you of new products or services, features, or enhancements; handle/route your customer service or technical support questions or issues; assist us in providing our services to you; to share with third parties that you have indicated an interest in; and/or notify you of contests, promotions, or special events and offers.
With whom may your personal information be shared?
Go Overseas may also have message boards and/or chat areas, where users can exchange ideas and communicate with one another. When posting to a message board or chat area, please be aware that the information is being made publicly available online and the user does so at his or her own risk.
When will my information be shared with law enforcement?
What choices do I have regarding the collection, use, and distribution of my personal information?
Go Overseas allows you to control the way that we use PII that we might obtain. At the time you provide personal information, Go Overseas may give you the option of declining any future offers or information about new products, promotions, or services. In addition, many of the "mailings" Go Overseas may send you, such as newsletters, have procedures within them to cancel the receipt of any future mailings.
Additionally, you may opt out of some communications by using controls in your Go Overseas account dashboard or update your PII by changing information listed in your account. We currently do not offer functionality for you to opt out through “do not track” listings. If you wish to opt out of certain communications or information collection, please contact us at [email protected]
What are cookies and pixels and how do you use them?
Cookies and pixels are features of your Web browser that allows Web sites to transfer bits of information to your computer for record-keeping purposes. A cookie or pixel stored on your computer can be used to "remember" things like your password, your preferences, or that you have already registered. This allows us to speed up your future activities, saving the time you would normally spend entering information such as your password or registration.
- We use the Google Tag Manager to implement both a Google Analytics pixel and a Facebook pixel. Both of these pixels collect anonymized data which allows us to better understand what you love on Go Overseas and help you find more of that information. Additionally, a select group of our partners also access our Facebook pixel data for advertising purposes.
- We use a tool called Crazy Egg which collects anonymized, Non-PII data about visitors behavior on Go Overseas. This data is not tied to user accounts in any way but is used as part of our efforts to improve user experience and design across Go Overseas.
To the best of our knowledge, all of these systems are GDPR compliant as of May 25, 2018.
What do I do if I want to correct or delete my personal information?
If you wish to alter any PII you may be able to do so via your account dashboard located on the Go Overseas Platform. If for any reason you are concerned with the way we are using your PII, or would like to correct or request that we delete such personal information, please contact us by e-mailing us [email protected]
Please note that the deletion of your data may lead to the termination of your account and applicable services. After you have deleted your PII, please be aware that we may keep inaccessible copies of your information for a reasonable period of time for legal purposes.
How secure is my personal information?
Go Overseas has taken steps to assure that all information collected will remain secure and in its original form, i.e. free from any alteration. As such, access to all personal information is strictly controlled. When credit card information is transmitted, for example, we use industry standard, SSL (secure sockets layer) encryption. In addition, we will take reasonable steps to assure that third parties to whom we transfer any data will provide sufficient protection of personal information.
Though we attempt to keep your information safe and secure, you must understand that electronic transmission of information over the internet is never 100% secure and thus we cannot guarantee the absolute safety and security of any information provided.
Are there age requirements?
We intend to fully comply with US and international laws respecting children’s privacy including COPPA. Therefore, we do not collect or process any information for any persons under the age of 13. If you are under 13 and using our Platform, please stop immediately and do not submit any information to us. In the event that we have inadvertently collected any information from users under the age of 13 please contact us immediately.
Where is my information stored?
If you are a non-U.S. member, you acknowledge and agree that Go Overseas may collect and use your Information and disclose it to other entities outside your resident jurisdiction. In addition, such information may be stored on servers located outside your resident jurisdiction. U.S. law may not provide the degree of protection for information that is available in other countries.
Mergers and Acquisitions
As with any business, your PII is also an asset of Go Overseas and will become part of our normal business records. As such, we may also disclose your PII to a third party if we decide to sell any portion of our business to a third party. Similarly, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your personal information may be transferred to Go Overseas successor or assign.
How are changes made?
Contact and Inquiry Information
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