Job Qualifications
- High school diploma and minimum three (3) years of relevant experience.
- Must possess a valid U.S. passport.
- Extensive experience with TMS and, specifically, CAIRS TMS products.
- Experience with CISCO Unified Communication Manager suite of products highly desired.
- Experience supporting DoD voice services (analog, digital, IP) desired.
Job Benefits
- Rotational callback and emergency duty are requirements of this position.
- Compensated overtime work may be required.
- Ability to travel by plane or small sea-going vessel between working locations.
- Ability to relocate and reside at the USAG-KA in the RMI. You must meet current vaccination requirements for infectious diseases to enter the RMI. Must also be willing to meet any future vaccination requirements if mandated by the RMI.
- Pre-employment health screening is required due to the island's remote location and limited medical and dental capabilities.
- Ability to ride a bicycle or walk at least 2 miles to/from work daily. There are no personally owned vehicles allowed on USAG-KA. Transportation is primarily by bicycle.
Company Description
We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees
“EOE, including Disability/Vets” OR “Equal Opportunity Employer, including Disability/Veterans”
The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, Kūpono Government Services, and Kapili Services, Po`okela Solutions, Kīkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship.
For additional information, please visit www.alakainafoundation.com
Job Description
DESCRIPTION OF RESPONSIBILITIES:
The TMS Technician functions as CAIRS (Configuration | Accounting | Integration | Reports | Security) Subject Matter Expert (SME) providing technical support for Physical and Logical Infrastructure Work Centers
Provides technical support, knowledge transfer, and TTP preparation for Unified Communications, Physical Infrastructure, and related work centers.
Working with the Infrastructure work center maintains cable records for both copper and fiber with QA auditing to ensure accuracy.
Working with the Unified Communications work center, maintains a telephone and information systems directory that provides telephone numbers of organizations on USAG-KA.
Prepares and submits electronic and hard copy lists of all installed cable supporting provided services for COR approval.
Working with the Physical and Logical Infrastructure Work Centers, manages the Telephone Management System databases, and provides support for 911/e911 infrastructure.
Ensure that documentation is reviewed, and changes are made in CAIRS when inaccurate information is identified.
Working within the Documentation Work Center, import current rack elevations and infrastructure documentation into CAIRS.
Working with other Work Centers, develop automate and orchestrate telecom and UC tasks using CAIRS Script library and API interfaces.
Other duties as assigned by Supervisor.