Are you looking for a unique opportunity to use your bilingual English/Spanish skills, drive and passion in a sustainable, international nonprofit environment? Na’atik, an intercultural language and culture institute based in Felipe Carrillo Puerto, Quintana Roo, is off the beaten track in Mexico’s Zona Maya. We’re looking for a Maya and Spanish Immersion Program Assistant to join our team.

This position reports to the Maya and Spanish Immersion Program (MaS) Director and Coordinator.
Our MaS program brings students from all over the world to study Maya or Spanish where they are immersed in the unique culture of the region through classes, homestays, excursions, and intercultural activities with our local English language program students.

This position requires organization and communication both online and in-person with our local homestay families in Spanish, foreign students in English, local suppliers and international staff. A strong customer service attitude and strong communicative Spanish and English language skills are necessary. Data entry, sales inquiries responding, assistance in the creation of itineraries, receipts, planning, selling of activities through the instruction of the Program Coordinator, are critical parts of the position.

Main Responsibilities:

Be responsible for answering calls and replying to messages/inquiries Monday through Friday and on weekends, as required.
Maintain and improve a set of email response templates with compelling copy that maximizes sales conversion.
Respond directly, promptly and with personal input to inquiries received through various channels.
Create WeTravel platform invoices, with supervisor´s oversight.Assist with the creation of schedules, itineraries with Coordinator oversight.
Organize and conduct calls to close sales when necessary.
Input and maintain accurate data in our CRM system (Salesforce).
Monitor trends and report to the Marketing and Communications Manager.
Communicate bookings to the MaS team and ensure they are up to date with the calendar, occupancy report, and teacher availability.
Ensure the sale of excursions and transfers and maintain booking rates above targets.
Organize paperwork for the arrival of students.
Assist with coordinating with local homestay families including but not limited to dietary and accommodation requirements from the students.
Send information of the arriving student to the teachers and staff.
Organize and attend welcome dinners in rotation with the Coordinator.
Lead the student orientation at Na’atik.
Take photos of student in-kind donations and share with our Communications team.
Rotate the MaS student pick ups and provide introductions and short orientations at their homestay families for Sunday or Saturday arrivals.
Do daily check-ins with students to gather feedback and make sure their experience is going well/as expected.
Accompany students to different activities and excursions to serve as guide/translator.
Be responsible for the school bikes’ registration, assignation, return and upkeep of bikes (in coordination with assigned Na’atik staff), locks, lights, etc.
Cross-sell and promote the school’s activities and excursion on-site.
Prepare each student’s graduation.
Be responsible for sharing and receiving completed feedback forms.
Assist the Program Director and Coordinator with additional projects, including but not limited to program management, as required.
Cover the Program Coordinator, as required.
Assist in tasks assigned by the Program Director.
Assist in additional activities required by the Institute, including participation in the preparation and production of events.
Coordinate the intercultural program with the Na’atik Library Activities Coordinator and English Program Coordinator; including but not limited to program design, monitoring, promotion, and managing the activities.

Schedule:
This will be a 'flex' schedule depending on the intercultural and additional activities.

Interested applicants should send a resume and cover letter to Mtra. Dafne Calderón, Spanish and Maya Program Director, at work@naatikmexico.org. In your cover letter, please explain why you are interested in joining the Na’atik team, why you would like to live and work off the beaten path in the Yucatán Peninsula, and include a summary of your expectations for life and work here in Carrillo Puerto.

If you are a Quintanarroense please apply, we are always looking for more locals to work with us :).

If you fail to include the requested information, your application may not be considered. Select applicants will be contacted by email.Start date will be determined at time of hire.