From start to finish nothing was too much of a problem, there was no such thing as a silly question. I haven't travelled in years and it was the first time I had done it by myself. Oyster's UK office were superb at answering any question, inquiry or problem I had. They were exceedingly helpful and very easy to get in contact with. When I was out there I was looked after incredibly well and had the time of my life! Just wish it had lasted longer!