I had the best experience with TEAN studying at UNSW for a term! Before I even chose to study abroad with TEAN, a TEAN staff member answered all of my many questions promptly and in detail. When my flight was delayed causing me to miss orientation in Cairns, I was in constant contact with TEAN staff members. After I arrived in Sydney, they worked with UNSW's housing to get me into my room a few days before I was supposed to arrive along with my kitchen utensils and bedding. A staff member even met me at my housing location to help me settle in. I am so thankful them! They definitely go above and beyond! Additionally, they plan so many different excursions and longer trips that you can choose to take part in. These range from a tour of the Sydney Opera House, surfing lessons at Bondi Beach, a longer trip to New Zealand's South Island, a weekend trip to Melbourne, and more! I had an amazing time, fell in love with Sydney, and made so many friends that I still keep in touch with even though they're still on the other side of the world! It truly was the best semester of my life and I would absolutely recommend this program to anyone and everyone!!