Once they got my money...

My teenage daughter arrived in Tokyo and walked around FOR THREE HOURS lost and scared. We called the Tokyo school and spoke to staff, no one bothered to help her. This set the tone for the entire trip.

In my opinion, very expensive (I paid approximately $6000) and very disorganized. Also in my opinion, classes were sub par.
I paid six hundred dollars for a roundtrip airport transfer to Narita that was literally never used. For the return, this company was notified of an airport change approximately four weeks in advance and a limo still showed up to take the student to the wrong airport. In my opinion, every aspect of this program was disorganized.

I totally got the run around regarding a refund for the unused airport transfer. After emailing the customer service rep for assistance, I was advised to schedule a meeting with the "student experience coordinator." The "student experience coordinator" did not show up for the Zoom meeting and did not respond to my emails to reschedule. (I had sent several emails, previously, explaining this simple issue and no idea why a meeting was even necessary.)
This is a very simple issue: please refund me the $600 roundtrip airport transfer that was never used.

In my opinion, once this company has your money, they care about nothing else.