Studying abroad in Florence with ISA was the best decision I could have made. The staff in both America and Italy were warm, welcoming, and extremely helpful. The trips provided by ISA (which were many- both weekend and day trips) were not only well planned and educational ( depending on the trip), but a great time to explore different areas of Italy, and learn more about the country you chose to study. The program offers a language exchange where you can be teamed up with an Italian student and practice your Italian and help them with their English. The staff is always willing to help with anything you need from housing concerns to printing a document. I can't express enough how wonderful the women that work at the ISA office in Florence are, they really make you feel at home. Walking everywhere is a bonus, you get to see all of the wonderful sites in Florence, and discover hidden gems. Plus your located close to FUA (the school you will be studying at) and my apartment specifically was extremely authentic and made me feel even more part of the Italian culture. Also, I cannot forget to mention GELATO AND PIZZA are the greatest things ever along with tons of other Italian dishes- and I would go to Pino's sandwich shop- the bomb. This experience was amazing and I highly suggest using ISA - never had one problem during my 4 months abroad, great program, great staff, and fantastic memories!!!!