Good on paper, flawed in reality

PMGY looked very appealing based on Internet and Facebook reviews, the email
Communication was prompt and email communication good. However upon arrival, it was chaos. Their in no planning and preparation, our group size (34) was too big, therefore lots of hanging around waiting and divided choices on what to do, eat etc. PMGYs greed outweighs the experience. As I departed Sri Lanka, a group of 46 arrived. The projects are oversubscribed so therefore less time volunteering and less to do, however I have heard that the orphanage is very rewarding, but I would not recommitment the elephant EXPERIENCE it's just glofied exploitation, they are not retired and disabled as advertised but going back to work. We actually witnessed
Animal cruelty of unnecessary force whilst we were there which they tried to hide from us.
Moving on, the dietary requirements are appalling, you fill in your form months in advance yet they have no clue when you arrive and have not catered for you you just have to avoid certain things and hope for the best, resulted in one girl having a reaction to peanuts and one guy consuming gluten. When they book the Maldives trip they don't ask about meal requirements regardless if you tell them and when you make them
Aware the response is, so it's only a short flight. The U.K. Side is not good but the Sri Lanka is really passionate and thank god they actually cares about their country and the programme unlike the contact who runs it in the uk who wants to line their pockets and remain on their high horse, telephone communications with the U.K. Boss are unpleasant serval of us found and they are incredibly defensive about prices, to cover up their vast profit margins. The trip was good, two weeks travelling two weeks "volunterring" but I would not go with PMGY again, nor recommend it.