Found a new family in Costa Rica

Our daughter attended the Arcos trip in Costa Rica for 4 weeks, doing two homestay programs focused on language and culture. We did not know anything about the company, but were provided with endless contacts to call and all our questions were followed up with by the company so we decided to give them a try after overwhelmingly positive feedback. Our daughter had a wonderful time. I do think much of it was because of her first host family; they were a wonderful match. She stayed with a family and several kids from the program as it was a small session. They embraced our daughter and made her feel truly at home so much so that months later they still talk on a regular basis. The second home stay in a different area was not a good fit, but Brent and his team swiftly took action and the rest was wonderful as well. I really valued how accessible the team was especially on this and one other item that came up. Things happen, but how a company deals with it matters. My daughter had real opportunities to work on her Spanish with the teachers, but we stressed to Brent that that was a priority. I think the excursion trips and travel timing could be spaced a bit better, but I love that in each session the kids went somewhere else. My daughter had plenty of food and chances to shop and eat out with other students. It was a great program and good value for the cost, but it is really what the right child makes of it.