TESOL issues

It comes with a heavy heart writing this as the trip itself was amazing, going to Thailand has changed my life in more ways than I can imagine. HOWEVER….
I began work on my TESOL qualification with Gotoco in June 2023 and I have still not been qualified despite completing all the original tasks we were assigned. I also haven’t received my final £100 deposit back as a result. Gotoco’s actions during the last year, (6 month delay in responding, creating extra tasks, setting impossibly short random deadlines), gave me the impression that they are deliberately trying to make students simply drop the course, thus losing their £100 deposit. We currently have 25 students on-board with more contacting us every day as the word spreads. If you have had a similar experience, please find me on Instagram and let me know.
So why do Gotoco get so many 5 star reviews? This is how it worked with my Cohort;
Each student got an email directly after the trip (when emotions were still very high after making so many great memories). They were given a link to leave feedback on Gotoco’s website with the following comment;
“Once you have completed the form, you'll be able to move on to the process for returning the first £100 of the deposit”.
So feedback appears to be compulsory if you want your £100 back.
In a following email from a second Gotoco director, he said this:
“As part of the feedback process, we would be really grateful if you could post something on ideally 3 out of one of 8 options below [options named with links].
Once you have done, please let me know, and I will move you to our final steps (deposit and TEFL processing). If you don't want to that’s fine, but we really hope you can consider doing it.
Our accounts team usually need 30 days for any finance processing, but if you help us with this process then as a gesture of thanks we will expedite your refunds ASAP - usually within 2 days or so. Just email us back once you've done it and we can move to the next part of the process.”
Asking students to write 3 reviews in order to get their £100 deposit back in 2 days rather than waiting 30 days? Are you still surprised why there are so many good reviews?
Also, we have evidence that Gotoco have flagged bad reviews and tried to have them taken down (I have been talking to one student who has had her negative reviews flagged and taken down twice!).
So in summary, Gotoco are good at the overseas element of your experience, but there is something seriously wrong with the TESOL side, which we intend to investigate further for the benefit of the many students who have suffered and lost money as a result.