The program assigned me a local home residence in Antigua to stay in, arranged airport pickup and transportation to said home, and gave me a map with directions to the school as well as a list of emergency numbers and other information I might need. They provided an orientation the first morning, placed me into a Spanish level based on the results of an exam they gave, and assigned me to a teacher who worked with me one-on-one for two hours a day during the duration of my two-week stay in Guatemala.
During orientation, I was given tips, guidelines, and facts about the city and country I was staying in as well as how to get around and how to stay safe. We were advised that if we needed any help, we could come to the main office and they would offer their support.
The staff were very friendly and did a good job at both offering a shoulder to lean on while simultaneously pushing for autonomy and independence. One day, I fell and injured my ankle, so I couldn't leave the home I was in as it was several flights of stone steps underground; I didn't want to pay for a doctor, so Maximo sent their medical specialist directly out to check on me for free. While there, he asked me if I wanted someone to follow up with me the next day.
When it comes to getting around the city, participants are basically on their own. When you arrive, you are given directions to the campus and back and told how to navigate the town; however, actually getting around and navigating are up to you. You are responsible for your own transportation. At first, I walked to the school and back – it was about 15 minutes of walking each way. After my third day, though, I started using public transportation instead. Antigua, for instance, has a lot of tuk tuks – little golf-car-like vehicles used as taxis. A one-way ride anywhere is either 10 or 15 quetzales, depending on what your driver will take. One of my roommates told me that 10q is the local fee, 15q is the tourist fee; but if you're a tourist with good bargaining skills, you can maybe get them to charge you the local rate.
Breakfast and dinner are provided at the residence you stay in, but lunch is your responsibility. You're expected to show up to the campus by your own means/method for whatever your assigned schedule is, but everything outside of your schedule is free time. You're able to do whatever you want, whenever you want; when I wasn't in my 2-hour classes, I was either relaxing at my home stay or exploring the rest of Antigua.
I also signed up for various excursions through the tour-desk situated at the front of the office. The tours cost extra money, but if you signed up for one, transportation and interpretation were included. When leaving, you will have to arrange transportation back to the airport on your own. Shuttles are offered for $25 per person; other options exist, too.