Staff Spotlight: Kayla Ford

Group Leader


Kayla is a enthusiastic, knowledgeable Group Leader in Vietnam with a passion for giving customers an amazing time.

What is your favorite travel memory?

Is snorkel day trip off Koh Tao island in Thailand. I got to see some amazing coral and reefs through crystal clear waters. There was a stop on Koh Nang Yuan which had an amazing view point. I also got to see some amazing coloured fish that I had never seen before. The boat staff were lovely, and guided us to great viewing spots.

How have you changed/grown since working for your current company?

I have developed a broad knowledge of my assigned countries which are Vietnam and Cambodia. I have also developed great communication and public speaking skills. I have learnt a lot about different cultures, and how they run at a much slower place to back home in Australia. They live very different lifestyles and it has made me think differently about how I would like to live my life.

What is the best story you've heard from a return student?

It was their first time traveling overseas, and they loved the trip so much that it has kickstarted their love for travel. They have booked in for another tour with Intro and are now making future plans to travel to many more countries and have developed a great new confidence to travel on their own.

If you could go on any program that your company offers, which one would you choose and why?

I would love to travel on the Japan tour, as I have always wanted to go to Japan but never had the opportunity. The tour covers so many parts of the country, and a lot of the transport is via the bullet train which had been on my bucket list to ride on. There are so many great activities included on the tour, and futuristic cities that I think would be amazing to see!

What makes your company unique? When were you especially proud of your team?

Our company is unique because in each country there is a destination that is ‘off the beaten’ track with a lot more inclusions. We have a large focus on making sustainable and environmentally friendly changes to the places that are visited and try to educate customers to help make these changes. All leaders make a great effort to always make positivity changes through out every single trip.

What do you believe to be the biggest factor in being a successful company?

Social media and marketing are a massive part. We have a great media team that capture some beautiful content that really makes customers excited about travel. The quality of tours are really important too as they need to cover a large variety and have activities that cater for all types of people. A reasonable price bracket on tours is also important.