What position do you hold at Go Abroad China? What has been your career path so far?
Wendy: I am one of the program coordinators at Go Abroad China, and a lot of my responsibilities fall under first introducing the client to our organization and the programs we offer, then ensuring that we map out and deliver the best arrangement possible for the client to experience China. My career has so far involved a lot of people-oriented projects, and I am glad to have joined the life/study abroad industry.
What does the future hold for Go Abroad China – any exciting new programs to share?
Wendy: Looking forward, of course the first thing is to keep improving ourselves and learning more about what our clients need and like since they are the focal point of what we do as a company. For the immediate future, we continue to develop to the fullest potential our study tour and language immersion programs. Furthermore, we will be introducing some new exciting programs like teaching in China and look forward to welcoming some new clients to come on board.
How have you changed/grown since working for your current company?
Wendy: I now better understand the significance of knowing and being able to relate to the client’s background, current situation and their needs, after all one of the values we operate under is mutual understanding and reliability. I think trying to always keep in mind that the client comes first, putting in the effort, showing appreciation and respect for my position as the mouthpiece of the company towards our clients has helped me a lot in my job. And on a more personal note, I have gained a lot more appreciation for foreigners coming to China to pursue their dreams, to tour, advance their career paths and overcome challenges. It makes me happy to know that I am part of an organization that facilitates this.
What changes would you make to the study abroad industry?
Wendy: The whole study abroad idea is really great and I support it. The industry of course is getting more and more competitive because the quantity of international traveling continues to be favorable. I think the way to go now is to improve the quality of the programs all throughout because the demand is still there. I think all across the board, there should be constant revision of programs on offer; they need to be revitalized constantly keeping in mind the changing needs of the client and the market trends.
What does your home country’s culture value that is taught in your program?
Wendy: What stands out the most is forging cultural bridges between East and West. I believe that cultural understanding and reaching out for the other person is very important when trying to make a connection. Our organization supports this both on professional terms and at a personal level, that is why our programs always strife to integrate language, culture and activities for a well-rounded, authentic experience. At level ground when you observe the Chinese people, most remain welcoming to foreigners and still hope to form friendships.