Twala Trust Animal Sanctuary, a unique, ethical volunteer experience

Twala Trust Animal Sanctuary

Why choose Twala Trust Animal Sanctuary?

The Twala Trust Animal Sanctuary is a non-profit organization providing a safe haven for animals in need in Zimbabwe. All animals in our care are rescued—we do not breed, buy or sell animals. Our work includes wildlife rescue and rehabilitation, the wonderful Waggley Tail Club - a kennel free dog rescue for elderly and disabled dogs, and a grassroots, holistic community outreach program providing care for rural dogs.

Our aim is to provide the best possible quality of life for our many animals and to support our rural community.

We offer a unique and immersive volunteer experience in a genuine African animal sanctuary and within our community. With limited numbers of volunteers and dedicated staff to mentor and guide you right from the planning stages of your trip, airport transfers, comfortable accommodation and meals provided, this is an ideal volunteering opportunity for solo travelers, small groups and families, and vet students looking for a supportive and genuine experience.

Founded
2012

Impact 🌎

By offering a small and ethical programme in a sanctuary where recycling is effective, solar power is our main source of power, water-wise practices and organic self-sustaining gardens provide much of our food, and our work is centered around a holistic and long standing community programme, we do our utmost to ensure that there is an overall positive impact on our surroundings and our community.

Reviews

Ginger
5/5
Yes, I recommend this program

Animal lovers paradise

I have spent a total of 5 weeks at Twala over 2 visits, each over the December holidays and new years. Twala is a wonderful and magical place especially if you are a true empathetic animal lover.

I am a cat lady and at first was unprepared for the amount of dogs Twala cares for but over time all the senior dogs and pups in their care won me over as well. Don’t get me wrong I would still prefer to spend the majority of my day in the cattery socializing kitties but you will now find me racing Lucy the dog up and down the driveway as well. I amassed quite a breakfast crew while there (of course because I shared my yogurt) but I was always joined by at least 3-4 cats, and a couple of birds, and each night I was gifted with at least 4 cats on my bed to sleep with.

The work you do here is truly meaningful. From breakfast prep for all the animals in the morning, to socializing kitties and puppies, working in the clinic, at Doggy Tuesday where you get to see the amazing impact Twala is having on the local villages, to building new habitats for rescued genets and going along on rescue rides for orphaned serval kittens.

This is a true hands on experience with lovely people who keep Twala running and all the animals happy. I’ve gone as a solo each time and have never felt alone (how could you when you’re surrounded by love?). I highly recommend Twala if you are looking to make a difference in animals lives

What was your funniest moment?
Realizing that a couple of the rescued African Gray parrots loved electronic music and so we had a dance party with them so they would stop shrieking , it became a nightly tradition- but dance party with rescued birds was not something I ever thought I would do
Pros
  • All the animals
  • Beautiful and peaceful surroundings
  • The people
Gill
5/5
Yes, I recommend this program

A Month at Twala: A Heart Full of Beautiful Animals, People & Places

I have just returned home after a month volunteering at Twala Animal Sanctuary in Zimbabwe—and what an incredible experience it’s been! 🇿🇼🐾
From getting up close and personal with the animals (yes, I’ve been bitten, scratched, pee’d on, cuddled, and everything in between!), to visiting rural communities, meeting villagers, and helping with their beloved dogs—this trip was everything I'd hoped it would be, and so much more ☺️
I had a little tour of Harare, visited a wildlife park, and learned the history and culture of Zimbabwean life. It’s the kind of experience that changes you—heart, soul, and perspective.
If you’re looking for a safe, genuine African experience where you meet amazing people and fall in love with every animal you meet—Twala is the place! ❤

What is your advice to future travelers on this program?
1. Be ready to get stuck in
It can feel overwhelming at first, but you soon(ish) get the hang of things. You’ll be doing everything from feeding animals and cleaning enclosures to chopping fruit & veg, walking dogs, and helping with community outreach. You will also go out to markets/factories to collect food for the animals, and occasionally assist with collecting injured or old dogs needing support. Embrace it all, it's all very rewarding.

2. Stay flexible
Each day is different, and plans can change quickly depending on the animals' needs. Go with the flow—it’s all part of the magic.

3. Take time with the animals
You’ll make genuine connections (yes, it's emotional) —don’t rush it. Sit with the birds, walk with the dogs, talk to the donkeys. I enjoyed spending break times with the various characters, and these moments are what you’ll remember most.

4. The community visits are special
Helping with Doggy Tuesday or visiting rural villages is humbling and meaningful—and shows you another side of the sanctuary’s incredible work. It's a definite highlight!

5. Be prepared for simple living (and getting off that hamster wheel!)
Accommodation is simple but very comfortable (and shared with some of the animals, which I loved). There's reliable WiFi, delicious home-cooked food, and hot showers and baths (most days). The grounds are simply beautiful, and you can enjoy sunrises and sunsets in gorgeous gardens by the stunning dam.

6. Ask questions, get involved, learn.
The Twala team are inspiring and full of knowledge. Watch, listen, and learn. You’ll leave knowing more—not just about animals, but about the people, and yourself too.

7. You’re away from most amenities (that’s part of the charm!), but there are opportunities to go to shops and supermarkets when Twala drivers are heading out - just plan around this.
Pros
  • Connection with local communities
  • Having an authentic Zimbabwean rural experience
  • A warm, welcoming team
Cons
  • Working closely with the animals, you inevitably build bonds. Saying goodbye at the end is hard.
Volunteering at Twala
Lou
5/5
Yes, I recommend this program

The Kindest Place to be…

From start to finish, the experience I had at Twala was fantastic. Sarah’s communication with me before arrival was organised and friendly. The sanctuary is amazing with every type of animal and the volunteer house had everything you need and we were so well fed! Everybody we met from staff to volunteers were friendly and passionate about animal care. Our days were busy and varied with taking care of the animals, helping community projects, collecting and releasing injured animals. Etc.
Overall this is an amazing experience in Zimbabwe and I can’t wait to go back!

Camille
5/5
Yes, I recommend this program

Amazing volunteering experience

I've been volunteering twice at Twala and it feels just like home ❤️
It is a very ethical place where you will learn a lot about animals, rehabilitation process but also veterinarian procedures and community outreach.
You will definitely enjoy your time here because you will feel useful to the project, especially on Doggy Tuesday where you get to help taking care of so many dogs and interact with the community.
I love every aspect of this volunteering. These animals healed me in a way and I missed them the minute I left Twala.
Sarah also makes sure that you get to experience the culture of Zimbabwe and discover other places. Also, you are taken care of from the moment you book your volunteering to the moment you leave, I didn't feel unsafe at any time.
Go for it ! I'm already planning my third visit ❤️

Janine
5/5
Yes, I recommend this program

Amazing project in a beautiful country.

If you are hoping to spend time working within a truly ethical project that lives up to it's principles then Twala is the perfect place.
At Twala you are just one of a small number of volunteers, which means that when there is a rescue mission, (which is frequently) or a release or a new admission to the sanctuary you will be always be in the thick of it.
There are such a range of animals at the sanctuary that you will arrive believing you will never get to know them all and leave feeling as though you have made a wealth of new friends.
The accommodation is great and the garden simply beautiful and you are incredibly well looked after. Everyone I met at Twala was lovely, warm and friendly and we spent a lot of time laughing.
There is lots of work to do, some of it, like chopping fruit and veg, quite routine. The working days start early but are very rewarding, filled with good company, both animal and human, and with decent breaks. There are also plenty of opportunities to head into the surrounding villages or into Harare on one mission or another, getting a real sense of Zimbabwe, its people and their way of life.
Zimbabwe is utterly beautiful and the people so welcoming. I fell in love with it and very much miss those dusty, bumpy journeys into Harare enjoying the sights and sounds as we went, and the return trips surrounded by boxes of veg and recovering dogs from the veterinary hospital!
There was also nothing more relaxing than rounding the day off by swimming in the lovely pool, surrounded by dogs, cats, duikers and wild bush babies. I'll gloss over the crazy puppy launching herself in to swim with me!
I spent a month at Twala and it is impossible to encapsulate the sheer amazingness of it all. The Twala animal sanctuary isn't just about the animals it rescues and cares for, it is about community and partnership and delivering a wealth of programmes that have been carefully designed to support the wider community when it comes to caring for the animals which are so integral to their lives. Twala's ongoing commitment to feed, treat and care for a huge number of domestic animals across a wide area has a profound impact on the lives of both these animals and their owners.
Doggy Tuesday, the weekly clinic where literally hundreds of dogs are seen each week, blew me away. It was a chaotic, joyous, at times sad, amazing opportunity to spend the day meeting hordes of dogs and lots of members of the local community, many of whom were children - shy, cheeky, fun and completely smile inducing. The impact of this and a number of similar initiatives is far reaching and provides long term benefit within the community.
So, if you love spending time with loads of animals in a rather beautiful place and are interested in being part of something that really is making a difference then this is the volunteer experience for you. *must like dogs!*

Programs

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Alumni Interviews

These are in-depth Q&A sessions with verified alumni.

Why did you choose this program?

I chose Twala because, when I compared different programs, I could see that this was a small, personal program with an upper limit of 6 volunteers. In particular what stood out for me was that I would have daily, hands on experience with the animals. For me this was without doubt the most important aspect of the program.

What did your program provider assist you with, and what did you have to organize on your own?

The program coordinator was the most amazing woman called Tracey who took the time to patiently answer all my questions - even those completely unrelated to the volunteer program (e.g. how to get to Vic Falls after my time at Twala). They organized airport pick-up, advised how much money to bring, provided comprehensive packing lists. She was exceptional in her help. I just had to get myself to Harare airport and they managed everything else.

What is one piece of advice you'd give to someone going on your program?

You will want to spend more time here than you anticipate. Every volunteer I spoke to regretted not booking more time. Personally, I booked for a month and was somewhat apprehensive it might be too long - I finally left after 2.5 months! Give yourself two weeks - at the very least and be prepared for lots of tears when you eventually have to leave!

What does an average day/week look like as a participant of this program?

Volunteers start every morning at 6.30 am with preparing food for all the animals. It usually takes about 2 hrs to prep all the food and then distribute.

We then bring the birds outside to their day enclosures. We're usually greeted with loud 'HELLO' from the cockatoos! We then usually have an hour to have some breakfast before cleaning out some bird enclosures, treating the dogs for flystrike before the daily dog walk. Each day I promised myself that it would be a calming and meditative task but walking 17 dogs can never be that!

We usually then had lunch - always something delicious! After lunch, tasks varied and could include habitat enrichment, spending some extra time with the animals that really appreciated human contact, preparing for the weekly dog clinic (the clinic feeds and provides free vet care to approx. 300 dogs each week). There was then the afternoon food prep time, making sure every one of the 400 animals onsite were fed and happy before finishing up for the day.

Going into your experience abroad, what was your biggest fear, and how did you overcome it? How did your views on the issue change?

My biggest concern was around being in Zimbabwe itself and whether the political situation was secure since they had just had elections. However, on arriving there I found that Zimbabweans are a lovely and welcoming people. I must add that the care given to me by Twala staff when out and about meant I always felt extremely safe.

Staff Interviews

These are in-depth Q&A sessions with program leaders.

Dr. Vinay Ramlau

Job Title
Trustee and Resident Veterinarian
Dr. Vinay Ramluaul obtained a Bachelor of Veterinary Science degree at the University of Zimbabwe. He has been a small animal veterinarian for 25 years and is also the wildlife, large animal and domestic animal vet for the Twala Trust. He is the managing partner at the 24 Hour Vet Hospital in Harare. He is married to Twala's founding trustee, Sarah Carter, and is also a Twala trustee.
Dr Vinay Ramlau

What is your favorite travel memory?

My wife, Sarah, and I spent a month as crew on a yacht in the more remote areas of the Caribbean. On many evenings when we moored, we were the only people around. An incredible privilege and an unforgettable experience. We went with my partner in our veterinary practice and it was great to work as a team on something other than work.

How have you changed/grown since working for your current company?

Working with the rural community and their dogs has given me a real insight into the bond that exists between people in rural areas and their animals, and how important the animals are. That has given me a different perspective on the vet work we do. Working with wildlife, including big cats and exotic species rescued by Twala Trust, has been a learning curve and a privilege.

What is the best story you've heard from a return student?

Many volunteers come to the Twala Trust as vet or pre-vet students. When they return having progressed in or completed their studies, that is very rewarding. We presently have a qualified vet nurse who first came to Twala as a teenager, with no idea of what she wanted to do. She now has a degree in veterinary nursing and is using her skills to help various animal rescue organizations as she travels around the world.

If you could go on any program that your company offers, which one would you choose and why?

The vet programme that we offer to pre-vet and vet students, and to anyone studying animal sciences is a fantastic way to get genuine hands-on experience in a unique environment.

We have so many different species at Twala, we do all our own vet work as well as running a free community vet clinic for animals from low-income rural households, and you won't find a more comprehensive and real experience anywhere else. The programme is small, a maximum of 6 volunteers at a time, so volunteers get to participate in a meaningful way in our work.

What makes your company unique? When were you especially proud of your team?

Our focus is on providing the best quality of life possible to an enormous variety of species. The attention to detail, the belief that every life matters and that it is always worth trying to save a life makes our work environment very positive. I am enormously proud of what we have achieved, against some pretty big odds, and that despite many challenges we have always maintained our ethics. Animal welfare is the most important factor in what we do.

What do you believe to be the biggest factor in being a successful company?

Ethics are extremely important. What you see on social media about our work is what actually happens on the ground. We are responsible for the welfare of a great many animals and we take that very seriously. Working together as a team is vital, as is attention to detail in every aspect. We put the animals' welfare first, and it shows. We appreciate our staff, volunteers and supporters and that also show. We would not be able to do what we do without them.