I always wanted to be a doctor, but I knew I had to do something in order to reassure that it would be the best occupation for me. That is when I decided to do some research for a program that would submerge me into the medical world in a way in which I had never seen it before. I stumbled across the program Gap Medics, and after doing a lot of research, decided it was the perfect program for me!
From the beginning, the staff at Gap Medics were always only a phone call or email away. They would constantly check up on me and assure I had everything prepared prior to arrival. It was really reassuring knowing that I was going to be taken care of before, during, and after my time with Gap Medics.
The minute I got off the plane, I was greeted by the friendliest of faces from the Gap Medics team and I knew I was in great hands. After a good night's sleep in a well accommodating hotel, we embarked on our long bus journey to the town of Iringa. Though a long ride, it was a great introduction to Africa and was never boring.
Finally in the town of Iringa, we were welcomed by a whole team of staff and fellow participants. We were shown our accommodations and I could not have been more impressed! Bright, spacious, and clean bathrooms and bedrooms are scattered across the property that really feel like your home away from home. The common house is equipped with a full kitchen and family room as well! Not to mention, the property is very safe with full security and barriers.
Now on to the best part of Gap Medics, the placement! It was truly amazing being placed in different parts of the hospital each week. I was able to witness and participate in things I never thought possible. For instance, my second week there I watched an above the knee amputation....best day of my life! I even got to help put casts on broken arms, administer shots, and help assist in surgeries! It was the best experience I could've asked for and really showed me what it is like to be a doctor.
In addition to the medical placements, I was able to volunteer at a local orphanage for a week. This was another life-changing experience. Being able to help out in any way was truly rewarding.
Though you can't always have all work and no play and Tanzania has a lot to offer! We frequently visited the shops, markets, and restaurants in Iringa after our work day or during the weekends. If you are wondering if you should do the safari they provide, my answer is YES. It was one of the best experiences of my life. The weekend trip gives you everything you could ever want out of an authentic safari; not to mention the lodge you stay at is absolutely gorgeous.
I recommend this program to everyone. I was there for a month and it was the best month of my life. It truly offered learning experiences you just can't get in the States.
Response from Gap Medics
Hi Samantha, thank you for your review. Gap Medics encourages all feedback, good or bad to ensure we provide the best possible service to our students. On this occasion we are sorry we were unable to meet your expectations.
The location of our Thailand programme was changed and we informed all affected students three months before your placement start date. All students were offered the opportunity to change to a different destination or receive a full refund but we are satisfied that the placement provided met the high standards we set ourselves when it comes to arranging our shadowing opportunities.
We carefully selected Phitsanulok as the home of our new programme for many reasons. We wanted a rural, authentically Thai setting whilst still being very accessible to tourist areas so students can explore on their weekends. Of course, the heart of any Gap Medics placement is the quality of the local hospitals and in Phitsanulok we feel we have a destination that offers the best in healthcare shadowing combined with a location that offers everything Thailand is famous for. Phitsanulok offers many great attractions such as modern Thai style shopping malls, night markets, great local restaurants, temples, waterfalls and most importantly some fantastic hospitals that are proud to be a part of the Gap Medics programme.
We appreciate the house was still undergoing some minor construction works during your placement, however we ensured any work was carried out within students shadowing hours where possible, and that workers were off site when students returned home before evening meals. There was an incident where a contractor unfortunately damaged a cable, resulting in a power outage, but this was fixed in a timely manner and unfortunately was out of the control of Gap Medics and their staff.
As part of the welcome briefing we ensure all students are made aware that Thai toilet systems cannot handle toilet paper flushed directly down them unlike westernised countries, and that toilet paper must be disposed of in the bins provided. Unfortunately from time to time this can be forgotten and result in a blockage in the toilet system which requires maintenance to rectify. We are sorry that during your stay this occurred and offer assurance that our staff team dealt with the situation as soon as they could.
Gap Medics houses are famed for their food and we always have a selection of snacks available throughout the day and the main house meals are prepared at designated times for all students to eat together. Breakfast is always prepared for 7 am sharp to ensure students are well fuelled for a busy day in the hospital and we encourage all students to be present early for a warm hearty breakfast. Our Thailand destination is always popular with students for the delicious Thai cuisines they can enjoy. After looking into this issue, we are very happy with the quality of the food provided but we are sorry we were unable to meet your expectations in this area.
The Gap Medics house benefits from secure grounds with one large access gate and 24/7 security. Aside from the range of activities and great quality partner hospitals that exist in Phitsanulok we chose the area specifically for its low crime rate and great community feel. For extra peace of mind there are also four security guards at the Gap Medics Thailand house.
We always encourage students to be proactive during their hospital placement to make the most of their shadowing hours. Should a student have a problem during their placement, we make it very clear they should speak to our in country staff so we can rectify the issue immediately, so that it does not continue throughout their stay. If our staff teams had been made aware that you were unhappy with any aspect of your trip they would have strived to make sure you were getting the experience you expected. Hospitals in South East Asia can be very different to westernised hospitals and this can manifest itself in many ways within the hospital too. Running thousands of hospital placements each year is operationally extremely complex and we have great help from our partner hospitals, doctors and support staff. We would have welcomed any critical feedback during your stay and I’m sure if this had been forthcoming we could have ensured you left our programme feeling more than happy with your experience.
We are truly sorry you feel like you did not enjoy your placement, Gap Medics sends thousands of students away every year and we pride ourselves on our great reputation so we take negative comments very seriously indeed.
Please be assured we have completed a full investigation into your comments and I’d encourage you contact myself, Jodie Price, toll free on 1 844 340 4576, or email me at Jodie@gapmedics.com if there is anything at all you would like to discuss.