False advertisements - BEWARE

My family of 3 signed up for a volunteer Holiday experience with IVHQ. After we started the application, we received a message telling us to deal with Maximo Nivel.
Maximo Nivel is LESS than STRAIGHTFORWARD.
a. Prior to arriving to Cusco, Peru, we were told that we could bring gifts to the orphanage. That was exactly what we did. We brought 2 suitcases of hygienic products, toys, can food, new clothing, etc. and handed over to the Director on our first day. The suitcase clearly marked as we told her they were for the orphanage. She gladly accepted. Not until we spent the day at "the orphanage" did the orientation woman told us "oops, it's not really an orphanage". To say that we were shocked would be an understatement.
b. Again, prior to arriving to Cusco, we were told to pay for the 5-day Spanish class. It was a 4-day. The front desk lady told us that Maximo Nivel would send the refund for 1 day for 2 people via Paypal. That was 2 weeks ago and nothing has happened.