10 out of 10 overall because there wasn’t any confusion or anything that I felt like I wasn’t provided. I loved communicating with the staff because they answered my all of questions with patience, and 5 months before my actual trip. The program was great! I really liked that the application was really thourough, because I was placed with a family that matched! We shared a lot of hobbies together and I’m grateful to have been placed there! And also I loved that you are placed instead of being able to choose where you want to stay, because I’ve been able to visit places that I would’ve never even heard before. Although I didn’t have many questions during my stay, I’m pretty sure they’ve would have been answered quickly by the staff, great overall! I recommend this program, because it helps you with a bigger understanding of someone’s everyday life.