Badly organised - in Thailand. Cambodia excellent

Impact: 5
Support: 4
Fun: 5
Value: 4
Safety: 5

The Bamboo organisation was terrible in Bangkok. The saving factor was the elephant encounter which was amazing and the actual tour guide who was a freelancer. All aspects of hotels, travel and meals provided changed on an hourly basis. First being dumped in a strange country and left to find a hotel with only the name and that was no longer the hotel who's info you had been given. A 2nd day travel departure changing, meet time at 8 pm the first evening informing you that the following day you were not leaving at 6.30 am but 2.30 am (result no sleep)Things just got worse from then on when it came to arrangements. No help from management just a threat of how you could be thrown off the tour if you complained. Elephant encounter made things a lot better because this was EXCELLENT. Left out of pocket having to pay for meals and transport that were suppose to be provided .
Cambodia was a complete contrast, well run and amazing hotel. Odd that this part of the trip has changed after we left and they will not be using these staff and this hotel in future (do not understand why, were they too well run and thus not providing as much profit for the company - purely my interpretation of the reason)

Would you recommend this program?
Yes, I would
Year Completed
Private Note to Provider (optional)
Proper apology and less blocking and ignoring. Accept your mistakes and deal with them by acknowledging and move forward to correct. Brilliant trip ruined by arrogance from staff who don't know how to manage. Threats are not the way forward they just make people angrier.