From the minute we landed everything was very organized, including finding the driver at the airport pick up. The drivers were very welcoming and helpful. When we arrived at the hotel, Papsii and the staff were very welcoming and kind and the rooms were very nice and aircon was much appreciated. Night out was fun as Papsii was fun while also entertaining professional and safety conscious. The balance we had between organized activities and free time was nice and just the night balance. Transport and organization between the different hotels very good as it was clear what was happening at each time of day. The locals at each place were very friendly and helpful in doing everything they could to make us feel comfortable. Papsii has been incredible, information, and knowledgeable about Vietnamese history, especially at the war museum. He was also attentive to our every need as well as making sure we were feeling well and okay at all times. Absolutely outstanding views, culture, and food in Vietnam as well as lovely peeps. An extremely beautiful country to be experienced would highly be recommended. I couldn't have asked for a better tour guide. Thank you Papsii!!!!