This has been one colossal, unacceptable hassle and waste.
I paid for a course with online teaching practice, an upgrade from a previous certificate I had. 83% of the material and assignments are the exact same between the courses. INTESOL further didn’t tell me about all the extra equipment I would need for the teaching practice. So, I ordered everything late, in the midst of this pandemic and experienced huge mailing delays. Everything took weeks to arrive and none of it was covered in my fees. In the meantime, I did all the affiliated school’s extra (surprise) training and fulfilled all their other high standards despite not being warned, an employee, nor destined to be paid for my two weeks’ worth of free work for them. I even had to print up a giant poster piece by piece and line it up perfectly, wait and wait to get ultimately useless help with their buggy programs, etc.
I offered to accept the certificate without the teaching practice for a partial refund, even though I wouldn’t have attempted an upgrade at all if I knew that the teaching practice wouldn’t actually be included. Once again, I have gone ignored. I’ve had enough. This isn’t worth the effort and hasn’t been such for a long time.