Unfortunate COVID Policies

I found this program back in 2018 and the interview process was very simple. The rep I worked with was extremely responsive and helpful. Because of my job and time for a sabbatical, I signed up for the Mt. Ruapehu New Zealand 2020 season.The real problem started as COVID hit in March. The communication dropped off and I was left in the dark on the status of my program that was scheduled to start in June. I understand the delays and uncertainty surrounding the pandemic. However, I was constantly requesting information because my rep seemed disengaged with the situation. I was sent a purposefully confusing email at the end of May, also telling me my rep had left the company. After a week of emails, I finally heard my program was cancelled and I would receive no refund. I was told I could transfer $4,000 to another program and would lose the other $2,000. As I mentioned previously, because of my job I am unable to transfer to another program during a different season. The company also had altered their terms and conditions document from when I signed back in July 2019. Now, EA has a different policy for COVID and delaying programs where you don't lose $2,000 for preparation costs. The company's run around responses and diminished communication leaves me feeling hopeless about ever seeing my money again. I wanted to share my experience because I know it is similar to many others in my program as we are all demanding refunds. I feel it is important for future applicants to understand EA's actions and lack of understanding during COVID.