I was initially in contact with Vincent at MyTEFL. He offered customer service that hit home. With how he responded to my initial email and considering that he offered me what I needed so that I could get started, I am grateful I chose MyTEFL. Regarding the reading material, I was initially expected that I would have to watch videos, but upon paying, I found that it was all in written form, which worked out well for me because everything was succinct and well-thought out. I'm now ready to move to Chengdu China!