My experience with Travelbud, and Kim especially, was an overall positive one. They were available to answer all my questions from day one and made this process a very easy one. It could have been more daunting than it was, but they made it very simple and put my mind (as well as my mother's) at ease, especially as a first-time solo traveller going overseas. I was kept in constant communication from the day I applied to the day that I flew to South Korea. The follow up was excellent and they come highly recommended.