Pleasantly Suprised

I recently completed the Intro Travel New Zealand North and South Island tour and wanted to leave a review mainly because of how exceptional our group leader Lauren was.

Before the trip I did have some frustrations around the booking process and charges regarding moving dates that I didn’t feel were clearly explained. However once the tour actually started Lauren completely changed the experience for me.

She was organised, knowledgeable, approachable and genuinely invested in making sure everyone in the group had the best possible time. She created a really supportive atmosphere from day one and balanced logistics, activities and group dynamics effortlessly. It never felt like she was just doing a job, she clearly cared about the experience we were having.

The itinerary itself was great for the length of time you have in New Zealand. As with all tours there are always places you wish you had longer in than others, but for me it was the perfect introduction and helped me decide where I wanted to return and explore more afterwards.

One thing I especially appreciated was Lauren’s aftercare once the tour finished. She shared recommendations and helped with onward planning which I honestly wasn’t expecting and found incredibly helpful while continuing my travels.

If Intro Travel had more like Lauren I am sure my overall experience from the beginning would have been excellent across the board.

I am about to start the Intro Bali tour and have already booked South Africa with Intro as well so I am really hoping to come across more group leaders with the same energy, knowledge and care that Lauren brought to the trip.