Reliable

I was very happy about the 24/7 support. It is real, on-site support. Even when I had traveled from Osaka to Tokyo, there were people available on site from AIP who were there to assist me if I told them I would be there. AIP in general was very willing to resolve any issues that arose and helping me through processes like insurance claims or finding medical assistance for an accident I had while abroad. I sprained my finger badly playing volleyball and they contacted the host hotel to schedule me an appointment in a specialty hospital to help with the language barrier.