Kaya Volunteer Programs in India

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About

India is a large and incredibly diverse country. Kaya Responsible Travel offer volunteer projects in Jaipur and Goa, two destinations that couldn't be more different. Jaipur, the capital of Rajasthan, is known as 'The Pink City' based on its iconic pink palace complex. Goa on the other hand lies on the west coast, and has beautiful stretches of beach and palm trees.

India is a country still experiencing high levels of poverty, and a lack of access to quality education and healthcare for thousands. Kaya Responsible Travel have a range of projects designed to give you an insight into Indian life and culture. You could volunteer in health care, teaching, community development, or women's empowerment. There is a project suited to everyone based on your skills, passions, and travel plans.

Highlights
  • Help with the provision of child care to disadvantaged children
  • Work in women's empowerment and help to challenge the problems women in India face today
  • Join the Experience India Tour over 10 or 14 nights, see incredible sights, immerse yourself in the real India and get a taste of volunteering
  • Teach children in India, and immerse yourself in the local community and create incredible friendships
  • Help to improve the lives of people living in poverty, and experience this stunningly vibrant country

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Questions & Answers

Reviews

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based on 1 review
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  • Support 1
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  • Safety 3
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Jane
1/10
No, I don't recommend this program

Awful experience with Kaya Responsible Travel

Unfortunately I had an awful experience while on a volunteering project organised by Kaya Responsible Travel.

I was not picked up from the airport in India as was previously arranged with the company (which meant that I was left in a dangerous and scary situation as a lone traveller). Many of the other volunteers that I subsequently met who had also booked with Kaya had similar issues.

Additionally due to poor organisation and communication between the UK team and the team on the ground, I was only able to do my volunteering project for 5 days out of the 2 weeks that I had paid for (which was a substantial amount of money). I was promised that there would be English speaking members of staff once I was in India, however there were none. this meant that I was unable to understand anything that was said, which made the volunteering project pointless. When these issues were raised with the team (both in India and the UK), these concerns and complaints were dismissed with no apologies.

Very disappointing for a company that charge a substantial amount of money to arrange volunteering opportunities for those that want to help and provide for others. I had initially picked this company as they had promised to provide certain unique experiences for volunteers abroad, however they did not deliver on these promises. There are many other similar companies out there that provide a similar service to Kaya, and I would definitely suggest searching these out if you want to get more out of your money (rather than being let down and feeling quite helpless while in a foreign country on your own).

What would you improve about this program?
More transparency for volunteers, with the correct and up to date information given on the website as well as in correspondence to volunteers.
Response from Kaya Responsible Travel

Dear Senekha, we really value all the feedback we receive and, in the small number of cases when that feedback is negative, we work hard to act on it and try to correct any issues.

In this case, it was difficult to do that as you only raised these concerns after completing your program and returning home - despite us checking in with you after your arrival. To address your specific issues, we have reviewed your visit with the team and other participants to provide an honest response as follows.

Volunteer placement: As part of your 2-week program, the itinerary offered 7 days of working, due to orientation, training and travel days, but as a result of your personal travel plans, we accommodated you to take more time off the project, so this reduced time working was at your own request.

Pick up: The team are confused by your claim that you were not picked up from the airport. You were picked up from Delhi airport as arranged. Some other participants were picked up from Jaipur, as a result of new transfer plans, but in no way did this affect your pick up, nor that of the other participants, who have all confirmed that they were all picked up as planned.

Language barrier: Our ground team are all fluent or advanced English speakers. We understand that at your placement you experienced some communications issues and that when you shared these concerns with the ground team they immediately discussed another placement with you which you decided to take.

We are genuinely sorry that your experience on our program was not all that you had hoped, but we ask that you are fair in your evaluation of us. We take every piece of feedback we receive very seriously and ensure to address any concerns with great immediacy. This is important to us and our communities. If you would like to discuss this further with us please get in touch with us.