Program doesn't deliver. False advertising.

The ISA service learning program in Heredia was disappointing in many ways. The communication isn't clear, I was told I was going to have a roommate, then I was placed alone with a bad host family who was hours late to pick me up and wasn't welcoming, and then once my parents called the company and complained, they switched me to another host family with a girl I had originally asked to be placed with (because she didn't have a roommate either)....
They make it seem like excursions are included, but they're not.
They oversell the volunteer placements, we don't get to do what they tell us we will (we spent a lot of time sitting around) and I also was made to feel very uncomfortable by one of the male workers in the hospital (obviously this isn't the program's fault). One of my friends was placed in a clinic in which she wasn't allowed to do anything. She was obviously upset about this and talked to her placement coordinator and they told her that they constantly tell ISA that the students won't be allowed to observe medical procedures yet ISA doesn't change their descriptions on their website...
The ISA staff (specifically the head of the program at the time) wasn't very helpful or concerned when real issues with placement arose. They're nice people but they're all young and unable to create any real change if there's a problem. They also don't respect you as much unless parents get involved because we're young students.

I enjoyed Costa Rica but the program sucked and I still don't know what half the money went towards.