Great potential but terrible leadership

On this trip I met some great people, for the most part all of the activities were fun, and finally the weekend trips were all fantastic. However there are some serious flaws in the leadership of this program. We were often stuck waiting around for 30 minutes to an hour for the leaders to figure out what is going on, what we are doing, and who is missing. In addition to this the, the meeting times change every day and were very confusing as a result. This is not the only problem with the leadership. At the end of my third week my parents received an email that said that I had been late to an activity because I overslept and in addition to this I was being overly negative in class. The email also requested that my parents disciplined me for this behaviour "in order to insure it doesn't happen again". First off, I didn't oversleep I simply misread the email that said what time to meet and as a result I was late to an activity once. Secondly, the only time I can think of that I was negative in class that week was when I criticized the ITC's. Moreover the email came from CIEE headquarters in Portland so it was impossible to know who I should talk to in order to resolve the problem. Fortunately my parents are reasonable people and nothing came of this but it was infuriating at the time.