customer satisfaction

Hospitality, they say, is the key to customer satisfaction. One of the most defining moments in my life is my desire to pursue a hotel management internship in China. Regardless of the geographical distance, I was very poised on embarking such memorable career development journey. The internship placement, I must say was impressive with lots of overseas experiences.
As Guest Relations Personnel, I was trained to make our clients feel welcome and ensure their comfortable and enjoyable stay at our hotel. In addition, I felt in love with the meticulous nature of the job and importantly, establish a friendly relationship with ALL.
Pursuing such an internship broadened my horizon by making me realize that the industry heavily relies entirely on customers “being happy” even when they were at fault.
I’m very blessed to have the chance to work and live in such a captivating city like Shanghai, China and will always recommend this program to friends and family looking forward to developing their career professionally.