Pick Another If You Can

Program

Gap Year in Thailand with Xtreme Gap Year

By Adu Alli on 01/28/2018

Ratings

Overall

Housing: 3

Support: 2

Fun: 2

Value: 3

Safety: 3

Review

I did the Xtreme Thailand Experience which was good but not necessarily because of the company. The people I had in my group were so cool and the tour guide we had was the best.

I initially had a problem with Xtreme Gap because they are very vague with their itinerary and the information on their website, which opens door to confusion that they DO NOT want to be accountable for. For example, I picked the Open Water Diving option yet they have SPECIFIC swimming requirements that I can't reach which wasn't on the website. If I had known, I obviously wouldn't have picked it because am I trying to drown in that water? Yet they do not want to give me the difference back when I pick another option. I'm certain this has happened with others and they still haven't changed it by adding more information to the website, indicating they enjoy scamming people. I had let them know that this had clouded my time here (1 week in, out of 4 weeks) and for 100 quid basically they're saying "that's your problem". For a big company like this, I'd expect better.

The staff that answer the emails are rude and quite frankly, unprofessional. It's been a week since I've sent my email and no response.

Take what you want from this but I'd suggest if you want a more enjoyable, honest experience, then go with a different company because they all do the same thing anyway.

Year Completed

2018

Private Note to Provider (optional)

It's a shame that it had come to this but it is what it is. I waited for ONE WEEK and more for an email which supports my claim that you take long to answer which caused this problem in the first place. I wanted this situation to be sorted out before I left any form of review because if I had gotten back the £110 then I would have had no problem giving this a 9 or 10.

I know how important social media is when it comes to online bookings like this because I even searched "Xtreme Gap reviews" on google, and now they'll see my review.

This isn't even necessarily about the money. It's about the principle. YOU guys made a mistake by not including the swimming requirements on the website. Because I'm not a strong enough swimmer but I can swim a bit. If it had been included, I would've been like "oh well" and sound more appreciative of what you're doing by changing my course 'for free' however this isn't the case.

I love what this company stands for however I cannot be a positive ambassador if you dealt with me in such a dissmissive way. As I said, I work in customer services and this is honestly a very simple solution. Yet you're playing yourself because this review will probably dishearten 100s of people from booking with this company and going to your competitors for the sake of £110. Do you actually think that's worth it?

Anyway as I said, I have a YouTube Channel and I will be talking about my entire experience when I get back in 2 weeks. The tone of it is entirely up to you at this point, depending on the course of action taken.