Excellent service, could use some support improvements

I took the 120-hour coursework and found the units to be simple and easy to digest, with both familiar and new information. It was a nice recap for the bits of information that I was already aware of and an eye opener for the information that was new to me. Having access to the Units should I ever need to go back to them is a lifesaver and a great tool. Overall my experience was pleasant and I could work on my own time during the weekends when I wasn't working. One of the things I most enjoyed out of the course was finding ways to implement some piece of information or new class activity into my day to day classes. I often found the resources found in several Unit chapters to be helpful and a fun way to break up the pace of the classroom. The only thing I would say could improve could be in its human element. I once had a question about the end of course lesson plan. Specifically sections of the lesson plan that had confused me considering it was hypothetical. (Like time and supervisor.) I wanted to be sure that there wasn't some required information that had to be filled in these sections that I might have missed so I asked the customer service about my doubt and was dryly responded with nothing except that I needed to purchase the specific lesson plan support service for my question to be answered. Another bit of friction came when I actually sent the lesson plan. My response listed several mistakes I had made and had to improve upon, but if I'm honest a lot of the recommendations were already in my original lesson plan. It seemed to me that I had to dumb down the lesson plan in order for it to be considered "correct". But besides these singular events, I would recommend the program to anyone who wishes to acquire a TEFL or TESOL certificate.