Wow very dissapointing service

Signed up Jan 24 and received access within minutes. After evaluating the course for 30 minutes, I decided it was not for me. This is their reply: "We can refund you but there will be a charge of $19 for assigned tutor fees"
****The website says 14 days money back guarantee. ***
I question the fee but whatever I just wanted out. This is what they sent me:
"Okay I will pass it on to our finance team and you should receive the refund by next week. May I ask why you want the refund, so I can pass that on, thank you"
This conversation took place was on Jan 24 2020.
I followed up on Feb 2

On February 29, 2020 at 2:43 AM Mohamed Hassan <mohamedabdullahihassan@gmail.com> wrote:

Good afternoon,

I haven't received the refund as of yet.
Can you please correct this for me."

To my amazement I was asked when I requested a refund. So I sent them the history of the emails I sent.
Today is MARCH 7 2020 and I have yet to receive my money and an apology for the delay and lack of customer service. So I am writing this so I can save you a headache and some money.