Bad Experience with Greenheart

Many people use Greenheart and have good experiences. Had everything gone smoothly with our child’s host family placement during her high school semester in Spain, that might have been true for us. However, if there is a need to move host families, you might not be able to count on Greenheart. Our daughter had to move due to domestic violence. Greenheart and their in-country partner CCI bungled just about every decision from the moment they were informed of the emergency up until our child’s last day with the program. After moving her to a new family and location, the local coordinator was a particular problem. She was strangely critical with our child and made statements that interfered with her relationship with the new host family.

Throughout the ordeal neither Greenheart nor CCI were proactive about ensuring our daughter’s well-being. Many organizations are suffering now with such low participation during the pandemic. But nothing can explain their insensitivity and poor judgment. Greenheart was having staff turnover so perhaps if they get their house back in order they can provide kind, attentive service. I wrote to the Greenheart CEO after our child was safely back in the country and was told that the problem was our daughter’s inability to adapt and make a success of her situation – they accepted no responsibility.