Safari tours got cancelled, but I never got my refund. Even if the volunteering was okay, it drops a big shadow on the overall experience with Ssamba Foundation.

I took part in a sustainable Agriculture Development Program (14.02.2022 - 21.03.2022). The communication and help before my arrival in Kalagi was good and easy-going. Accommodation and food was basic. I also enjoyed my volunteer job even if the communication was a little bit difficult sometimes (e.g. neither Isaac or Sandra could tell me what was the plan for the next day or at what time we’ll start working). The big issue I have with Ssama Foundation is that I booked 2 safari tours with them in advance and paid 970 USD. Isaac is cooperating with a tour company and paid them, booked the tour for me etc.. Both safari tours were cancelled last minute and Isaac approved that they’ll refund my money. Till today I didn’t see any of my money back (it’s more than 3 months later now). I wrote Isaac several times about it and he pretended to take care of it. I also asked for contact information from the tour company that I can get in touch with them, but he never send me an e-mail-adresse or phone number (not even the name of the tour company…). Since a few weeks he is not responding to any of my messages. I’m very very disappointed and feel cheated on as I spent 5 weeks working for them, supporting their project, I even donated money for an important surgery for a close family member of them and that’s what I’m getting back. Be cautious before booking anything.