Seoul ESL Review

I would give Seoul ESL a 5/10

If I'd worked only with Joy, this would have been a 1-star review. If I'd only worked with Lucy, a 10/10!

Working with Joy was a horrible, intolerable experience. She was rude and unprofessional, I almost gave up on my job offer just so I wouldn't have to deal with her. Her English skills are severely lacking which led to misunderstandings and miscommunication, which is less than ideal when dealing with official paperwork, visa procedures, and employment contracts. She also shows a complete lack of empathy and has poor intercultural understanding which caused further issues, frustrations, and annoyances.

Towards the end of the process and during the arrival procedures, however, I was put in touch with Lucy who was an absolute pleasure to work with, I could not have asked for better! She was truly fantastic, I basically had the exact opposite experience compared to working with Joy.
Lucy's English is at the level of a native speaker so we never had any miscommunication. She deeply and sincerely cares about the well-being of the clients she works with, and is well-informed on cultural differences--in this way, she anticipated possible questions, problems, and confusions that might arise and offered information or solutions before problems ever materialized. Lucy is friendly and knowledgeable, and I would not hesitate to work with her again :) Thanks to her, I had a smooth arrival in Korea!