Responsible and trustworthy

Star Exchange is the most responsible and trustworthy agency I’ve encountered. During the summer of July 2024, I met my first host family through another agency in Guangzhou. they were kind people, but I must say the previous agency failed to provide the necessary support in coordinating things.
(I also want to advise anyone planning to come to China as an au pair not to prioritize the city. There are many major cities in China, all bustling and vibrant, not just the few commonly mentioned in the West. The quality of your host family is the most crucial factor affecting your experience, not the city itself.)
I then found Star Exchange , and from the start, they felt completely different. Their emails and application form showcased their professionalism. They assisted me throughout the entire process of arranging a video call with my new family, guiding us in openly asking each other questions and providing translation support when needed. My second host family is wonderful, and I appreciate Star Exchange’s regular follow-ups, as well as their guidance on how to communicate effectively with my host family. I highly recommend Star Exchange.