A wonderful example of how to run a company

Let me start by saying the 120 Hour TEFL course by TEFLmasters was excellent value for money and every bit as useful as they claimed it to be. It was not perfect, but it was close if talking hour of study per pound spent. Since I'm on the negatives, I did detect a couple of errors in video pronunciation: it seems they use a blend of AI speech with human speech for videos, which I don't object to considering the price-point, but a few times there were what I'd describe as robo-twitches (actually quite humorous more-so than anything else). While conversing with one of the staff via email, upon raising this point, they responded that they're in the midst of changing some videos to remedy this. The latter brings me to one of the (what I consider to be numerous) resounding positives: the support staff. I cannot praise the staff of this company more. They were responsive, polite and downright efficient in every way. For example, I was stuck on a multiple answer question and within 15 minutes of asking, a member had taken the time to explain the erroneous answers (rather than simply provide me with the correct answers). Another time, pre-certification, I requested that they include my middle name to which I received a response that absolutely this would be possible, and a follow-up with my digital certificate within an hour. One cannot overlook this kind of service when it is often so easy for companies to hide behind their online presence. I reserve plaudits especially for the sheer abundance and quality of course content offered by TEFLmasters, however; it is almost unconscionable to expect this kind of quality for the price that I paid, yet their course is proof. One could ramble on but, in conclusion, this is an excellent TEFL provider that does not just boast excellent resources, they also understand the value in providing superior customer service to their paying students.