Overall experience, stuff and organisation

Overall it wasn't that bad, but there were a lot of problems with my internship as well as with accomodation and communication with The Intern Group stuff. Would like to point out that I paid 240 pounds extra to live in en suite room and it was a big mistake as the toilet flash wasn't working properly, shower cabin was broken, shower itself wasn't ready as it was covered in hair when I arrived, water pressure in the shower was so low that it was impossible to wash and the mixer tab was broken too as water in the shower would be either very hot or cold. I informed Host international about the problems, can't say that they reacted to my request straight away, the day after I recieved an email from member of Host international stuff with the list of problems which were fixed, however after checking everything myself I realized that most of broken things remained the same. After that I contacted The Intern Group and they were very open to discuss problems with my accomodation and even tried to look for other accommodations, however it wasn't very helpful. In the end of the story The Inretn Group and I agreed that they will try to get 240 pounds refund from Host international and few weeks later The Intern Group informed me that Host international agreed to give money for the first 6 weeks back because according to Host inrenational all issues were solved (in fact they weren't). I was told that Host international will refund this money on the 20th of Jan. it's been almost a month and I am still waiting for the refund. I sent email asking The Intern Group about the refund but no reply. Would like to thank Lee Carlin, he provided a huge support to me when I was having difficulties with my internship, however I would say that it was better contacting him by phone rather than emailing him as sometimes he wasn't paying much attention to what I was writing and it was the main reason I didn't complete my intrnship and had to leave the office 2 weeks earlier and relationship with my boss are ruined also because of inadvertence of The Intern Group. The Intern Group was having difficulties with spelling my surname, I understand that my surname isn't familiar for english speakers but The Inren Group is mostly working with international students and I personatly think that misspeling your client's surname is highly unprofessional and disrespectful and shows one more time that The Intern Group can be very inattentive. Overall organisation was very poor, however I can say that as people who are there to support students emotionally The Intern Group stuff is very good even though it was sometimes hard to reach them, but once you get to speak to the stuff you get the feeling that they really care and able to give valuable advice. Moreover, they paid for the last week of my accomodation as a gesture on their side to make up for some of the troubles I have had.