Application Closed: This application was closed August 15, 2024.
We were so impressed by the quality of the applications that have been submitted for this position and will not be accepting new applications.

About Go Overseas
As a community-centered resource for programs abroad, verified alumni reviews, travel articles, and scholarships, Go Overseas aims to connect our community with the most reliable information about meaningful travel. From studying abroad in Spain to volunteering with orangutans in Indonesia, landing a job teaching English online to interning remotely for an international company, our site has helped millions of people find and plan transformational global experiences.

As a business, we offer digital and event-based marketing products to international education program providers, universities, and government agencies with an overarching goal to help more people pursue meaningful travel!

About You & the Role

• Do you believe that meaningful travel has a transformative power to foster a more empathetic, purpose-driven, and cooperative society?
• Are you the type of person who can’t stop talking about how your experience abroad changed your perspective on life and shaped the person you are today?
• Do you have a genuine curiosity for learning about people from different cultures and love the thought of working in a role that focuses on designing creative ways for bringing them together?
• Do you have a knack for telling compelling stories and creating content that makes others as excited about travel as you are?
• Would your dream job be to help others access the information, inspiration, and confidence to pursue global experiences while working collaboratively with a small team that wants to support your growth?

If so, you might just be our newest Go Overseas team member!

We’re hiring a dynamic, entrepreneurial Community Manager to help support, engage, and grow our online community. While millions of people each year use Go Overseas to discover opportunities and information about meaningful experiences abroad, we’re always aiming to engage and grow our audience. That’s why we’re on the lookout for an enthusiastic GO-Getter to help more prospective travelers access the world with greater confidence.

In order to do this, you’ll work with your team to create dynamic marketing content and implement community engagement strategies that bring new prospective travelers to the site and together in real life at in-person events, encourage return visits, and measurably grow brand awareness. Since you’ll be the main community-focused face of Go Overseas and point of contact for our community of millions of people, you’ll need to be comfortable and excited about opportunities for public speaking, video content creation, fielding press inquiries, and hosting virtual or in-person events.

As an email & social media expert, you’ll love keeping up with relevant digital and pop culture trends to relate with our community members, mostly native English-speaking Gen Z & Millennial travelers, and equally as interested in understanding the strategy and analytical reporting of engagement metrics. You’ll be excited to employ an educational and empathetic written and verbal communication style to help educate, inspire, and empower community members to pursue meaningful travel using Go Overseas resources.

You will report directly to our Marketing & Brand Strategist, Eliz Aquino and work collaboratively with other team members. You may formally manage interns, content creators, alumni ambassadors, and/or part time team members in this role. This is a new position that has been created as part of a company restructure, so we are looking for someone who is interested in playing an active role in shaping this position and growing here at Go Overseas!

Core Responsibilities:

1. Content Creation & Management

• Creates & maintains engaging and educational written, visual, and video content across Go Overseas platforms, with a strong emphasis on on-camera video content creation
• Translates article content into compelling email, social & video content, as needed
• Promotes resources, events, & special campaigns (i.e. flight giveaways & scholarship contests) using company voice, tone, and brand guidelines
• Manages social media & email marketing calendars, including ownership of relevant KPIs & OKRs with support from your manager
• Utilizes, improves, and/or redesigns existing templates in Mailchimp and Canva for both print and digital content, as needed
• Stays up to date with digital trends and pop culture to create content that is relevant and timely with our target audience
• Encourages user-generated content (UGC) and leads community outreach to find and amplify voices of alumni ambassadors (like in our GO Travel Diaries)
• Monitors & maintains community-focused content recurring tasks, as needed

2. Outreach & Community-Building

• Monitors & responds to messages in our community@ inbox and on social media
• Builds strong relationships with active and prospective community members, educational institutions (i.e. study abroad offices & high school counseling offices), and participating partner organizations as part of our outreach strategy
• Assists with the development of strategic and/or experimental marketing initiatives
• Tests and implements community engagement & growth strategies by conveying our mission and values in compelling ways
• Achieves outreach-focused special campaign goals like increase pre-registration & attendance for the annual USA Gap Year Fairs series and GO scholarship entries
• Co-designs, produces & hosts engaging community-centered events, including the USA Gap Year Fairs, often in collaboration with other team members
• Fields press inquiries, develops PR strategy, and acts as GO’s brand ambassador, serving as point of contact for any external Go Overseas ambassadors as well
• Develops user research strategies by leading user interviews, documenting learnings, analyzing feedback, and making suggestions and changes to Go Overseas marketing, content, resources, brand, and products to better understand users’ needs, preferences, and challenges
• Acts as the voice of the community and brainstorms ways we can better support them through the development of community-focused objectives and goals, which you’ll own and influence through your work
• Contributes ideas to help develop new products and resources to meet community needs and mitigate pain points
• Occasionally attends events and conferences related to community development and business growth, as needed

3. Project Management

• Leads project management and client & community communication of special marketing campaigns like country-specific flight giveaways and scholarship campaigns, as needed
• Celebrates community wins by coordinating & documenting scholarship surprises
• Provides marketing & project management support of USA Gap Year Fairs, special campaigns, and annual scholarship & travel giveaway campaigns, as needed
• Collaborates with and manages cross-functional teams to achieve positive results for both community members and clients, as needed
• Coordinates and produces events like the annual USA Gap Year Fairs, along with other team members

As company needs evolve, this job description may include other responsibilities as required. We are a small (but mighty!) team with a non-hierarchical structure, so team members who have an interest in wearing multiple hats, experiencing a good deal of variety in their work, and being adaptable typically thrive at Go Overseas.

Key qualities:

• Mission-aligned: Passionate about representing GO’s mission and our company values, while advocating for international travel and experiential learning.
• Charismatic & dynamic: A natural storyteller, excited for opportunities to captivate a crowd or record high-impact video content as a brand ambassador and topic expert.
• Excellent verbal & written communicator: You can comfortably jump in front of a camera to record a message to our community or write an engaging email.
• Empathetic: Passionate about supporting our community’s needs, fostering an inclusive environment, and increasing accessibility to meaningful travel for diverse audiences.
• Creative & strategic thinker: Out of the box content creator, with a strong eye for design, and a knack for creative and strategic problem-solving.
• Analytical & highly organized: Interested in using company systems to measure and influence marketing metrics using platforms like Mailchimp, Later, Zoom (webinars, meetings, and events), Canva, HubSpot, Airtable, Google Suite, Google Analytics, etc.
• Positive team player: Maintains a positive attitude throughout communications and enjoys working collaboratively with team members and building relationships with our community.
• Responsible: Self-motivated, organized, and detail-oriented individual ready to work both collaboratively and independently, while meeting tight deadlines.

Contract Details

• $52,000-$64,000 starting salary or the hourly equivalent for an entry or mid-level management position, dependent upon experience
• Full time, W2 employment
• Remote & US-based, must be authorized to work in the US
• Strong preference for candidates in MA, NH, MD, CO, TN, or NC, or those willing to relocate
• Must be available to travel up to 10-20% of the year for in-person events, including for the annual USA Gap Year Fairs, which currently includes travel to about ~10-15 fairs across the US in Q1 each year for this role
• Must be able to work some evenings and weekends
• Must have a valid driver’s license and the ability to lift 50 lbs
• Must be able to remain in a stationary position and constantly operate a computer for the majority of the time, as this is a remote position

Benefits:

• Unlimited Paid Time Off
• Flexible remote work from contiguous US time zones
• Eligibility for retirement plan with 2% company matching, eligible on Jan 1, 2025
• Medical & dental insurance provided through United Healthcare after waiting period, 70% of premium covered
• Laptop & home office setup budget
• Monthly internet stipend
• Eligibility for annual travel for On the GO Site Visits (your future manager just spent a week in London with one of our intern partners!)
• Annual team retreats

Equal Employment Opportunity
Go Overseas values a diverse workplace and strongly encourages applicants from all backgrounds to apply. As an Equal Opportunity Employer that promotes perspective-changing global experiences, we know that diversifying our team will only make us stronger as we grow. As a small but mighty team, we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Timeline

• Aug 2: Application open
• Aug 14: Interviews begin
• Sep 2-13: Ideal start date range
• Sep 30-Oct 4: We’d love to meet our new team member in person and have them travel with us to our annual team retreat.

How to apply
Please complete the initial application, which includes sharing your resume and a general statement of interest. We'll begin reviewing applications immediately and will reply to you within a week of submitting your application regarding your candidacy.

If your application advances you to the next round, here’s what to expect:

• Invitation to submit an interview screening questionnaire & marketing challenge
• 1st round interview with our Marketing & Brand Strategist, Eliz Aquino
• 2nd round interview with our CEO, Alia Pialtos
• Finalist reference checks
• Offer!

The search will remain open until the position is filled, but interested applicants are encouraged to apply ASAP, as we anticipate closing the search in mid-August 2024. If you have questions or need to get in touch with us, please contact our hiring team at careers@gooverseas.com.