ISV (International Student Volunteers)

ISV (International Student Volunteers) Reviews

Audrey
5/5
Yes, I recommend this program

Eye Opening Experience

Coming to Thailand with ISV was so life changing. I met such beautiful people in Mae Kok and I helped the community in multiple ways that I didn't know I was capable of. I would love to come back to volunteer again.

What would you improve about this program?
For the high school program, I think the age limit should be 16 years old. Most of the volunteers in Thailand this June and July were under 16 and their maturity level was not fun to deal with.
Amanda
5/5
Yes, I recommend this program

Inspiring and Amazing

Overall, the program was very educational and fun. I learned a lot about Thai culture and the people I'm around, as well as myself. I felt very safe the whole time, and I think the program is amazing because of the adventurous and eye-opening activities and experiences that inspire.

Justin
5/5
Yes, I recommend this program

May 2015 ISV Australia Review

This trip was the best decision I've made in my life. On project, my group of 10 people, became a family in less the 3 days; including our project leader Brenton. There wasn't a day I didn't smile and laughing with these people. Sometimes the work was frustrating and hard, but it's all worth it at the end. Then our adventure tour started; it took the group about two days and our first activity together to become a big family. I'm not going to lie there were a few people that were very negative about everything on the trip. But that shouldn't change how you and your new friends have fun on this trip, you're in Australia for peat's sake.

This trip is perfect for the people that are willing to step out of their comfort zones and start living. If you're a nice person and willing to meet new people you have nothing to worry about. Everyday was a life changing adventure. When I got home everyone asked me what my favorite adventure was. To be honest everyday was special in its own way. Yeah there were a few days that stood out from the rest. But my favorite part of the trip was probably the people, they make the adventure even more fun. If you do this trip you have to be willing to do the things that scary you or you're not going to get the full experience. The hardest thing you will have to do on this trip is say goodbye to everyone at the airport. I highly recommend doing this trip to anyone who is thinking about it. If I could do this trip again, I would do it in a heartbeat. I read this quote and it sums up this trip perfectly for anyone who is still on the fence, "The only things you'll regret in life are the risks you didn't take." Don't let this opportunity slip through your fingers.

What would you improve about this program?
I joined this program a little late and it was very frustrating for me because I never received any of the emails on time. I would always have to call and have the ISV offices resend the emails. I would make improvements to this program by giving the people that join last minute all the information they need as soon as possible.
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R
3/5
No, I don't recommend this program

Incredibly Misleading and Money Grabbing Organization

In the Email from my project leader prior to my departure to Thailand, I was informed (the sentence underlined and strongly emphasized) that I would be assigned to teach English. However, as our group arrived for our first day of work, it quickly became apparent that the majority of what we were doing was manual labor. I would not have as much of a problem with this if we had been simply told upfront, but instead we were assured that we would be teaching English with literally not a single word about construction work only to get there and LITERALLY ONLY HAVE SPENT 2 HOURS OF A SINGLE DAY THE ENTIRE 2 WEEK TRIP teaching English with very short supplies. The rest was all construction work, helping cook, or babysitting children in highly unproductive settings with no teacher or staff present (the activity was literally called "babysitting"). The construction work in which we spent most of our time doing was highly unorganized and slow with half the group ending up standing around because they were unable to do anything. With a $4k+ program cost , I seriously question where all our money is going. The travel manual's program cost breakdown is vague and most of it seems to go to isv employees. The initial program cost that you see listed on their website is also not at all accurate. Expect to pay at least double that amount in the end with flight costs, "mandatory insurance", shots and medications, b.s. fees such as an extra $100 if you book your own separate flight from the group (dont pay it) if you do not live near LAX, an "optional " activity package and so on. The majority, if not my entire volunteer group of 15 people feel the same way and I personally would honestly not recommend ISV. There are plenty of other programs of a similar nature out there, where you can walk away feeling that you have made an actual impact, not spend 2 weeks to build 1/20th of a structure due to bad organization, chop vegetables , babysit a room of screaming children and spend under 2 hours actually teaching English the entire trip, and making no real impact.

Response from ISV (International Student Volunteers)

Dear RG,

First of all, we are very concerned upon reading this review. We read all reviews and take the feedback seriously and act upon any issues or problem areas that are in within our power to improve.

We have been running ISV programs in partnership with DEPDC since 2007 and our volunteers have not only raved about the project, but together we have made some very meaningful and inspiring progress here, so please do not think that your project had no impact.

There are a numbers of issues that you raised in your review and I will address some of them here. For questions related to where your ISV program fees go, the travel/medical insurance requirement, and own flight fees, I will ask that you please contact our main office in California (by phone or via email) as we will be happy to explain these to you.

Since we saw this review, we have been working to determine what could have led you to believe we were misleading you in regards to your volunteer project description of tasks. We sent you a Project Summary about 55 days prior to your departure and a more detailed Project Overview 30 days prior, and both clearly state construction tasks at the top of the list of tasks, followed by teaching Basic English.

However, we’ve also read the introductory email from your Project Leader which does include a reminder that you will be involved in English language instruction with your group, along with a request to think ahead about lesson planning, fun games, and any donations of supplies, such as crayons, etc. that you may want to contribute to the DEPDC project. That email from your Thai Project Leader is meant to be an introduction to your ISV Leader before you arrive and to include any important reminders or other pre-departure information that may be useful to you. It is certainly not meant to give or substitute for the detailed information you are sent in the ISV Travel Manual, Project Summary or Project Overview. In fact, that introductory email also included an underlined and italicized reminder to read those important documents.

We certainly regret any misunderstanding that the introductory email resulted in, and we have altered the wording to make it clear that the English instruction is in addition to the construction tasks to ensure that this does not reoccur.

We feel strongly that the DEPDC project is a high quality and worthwhile endeavor in need of volunteer assistance as they work to prevent and raise awareness of human trafficking and exploitation of vulnerable children, youth and women and to improve the lives of children in their care. Your Project Overview explains the type of interactions you can expect with the children and the reasons why the Center employs a “Play with Purpose” approach where volunteers use informal, fun and interactive games and activities to engage the children.

As for the construction tasks, we are addressing any shortage of tasks or lack of organization with the project hosts. It is possible that our hosts underestimated how quickly the tasks would be accomplished by your group and did not have sufficient back-up plans in place. ISV volunteers tend to be incredibly driven and hard workers and have been known to complete tasks in half the time or less than what was anticipated at their project site. I can tell you that we are in touch with all stakeholders involved to find out if indeed volunteers were left standing around with nothing to do, and if so what happened and why.

While we have yet to receive the participant evaluations from this group, I can tell you that the previous group (May 2015) of 14 ISV volunteers at DEPDC rated the project 4.8/5 and here are a couple of their testimonies:
• I loved this experience and it's really rewarding to see that just our presence in a community can change their whole day and give people a smile.
• I would mention the great organisation during the project. Also, the opportunity I had to learn and grow as an individual. This volunteer project was life changing. I have gained so much knowledge about the culture and people. The skills I have learned on this journey will not only impact me but the people I served too. I'm grateful for the time and effort that went into this project. I will never forget the children and friends I've met on this trip.
• I had amazing opportunities to learn and grow in a culture which taught me so much. My project leader made this experience so much fun. Her knowledge of Thai culture pushed me to want to learn more.
• Volunteering at DEPDC was so fulfilling. It was hard work but our efforts on the wall were much needed. It seemed like something they would not have been able to do without us, so I felt like I made a difference!
• It was incredibly rewarding and eye opening.
• I felt so accomplished and could visibly see change.

Sincerely,

Deanna Mathewson, International Education Director ISV

Sarah
2/5
No, I don't recommend this program

Awful from day 1.

My ISV trip to Thailand was a disaster. The trip overview I received was nothing like the trip. The program's disorganization was appauling. From the Thai side, they could not have been more open and friendly. But from the ISV side, it seemed as if everything was strung together last minute. The outline sent to the volunteers described our work as "teaching English" but upon arrival was actually manual labor. Either way, I would have signed up, but that was very disleading. Also, having one leader guide and entire group of individuals in a foreign country was not enough. The amount of times my leader was not around was concerning. If something was needed and she wasn't close by, nothing got done. Overall, this organization is a disgrace to other international student volunteer services and it is astounding they have been able to stay afloat for so long.

Response from ISV (International Student Volunteers)

Dear Sarah,

We're really disappointed to read this review. We've just checked every feedback/evaluation form for Thailand for volunteers that have just returned home from group 1, May 2015, and cannot find any comments like those you have provided as I had hoped to find specific comments that relate to your review.

Our community/children's development project for this date was rated by 14 total volunteers as 4.8/5, with nothing less than a 4/5 for overall experience and the project leader (the only female for this date) a 5/5. If you didn't feel comfortable expressing your concerns at the time that's fine, but instead, I would like to encourage you to write to our office (info@isvolunteers.org) so we can openly talk about the issues you've raised. You may ask directly for the International Program Director as we want you to know that all feedback from volunteers are treated seriously but it will be necessary to get more specific feedback.

In regards to a couple of your comments - "everything was strung together last minute" - can you give us specifics in your email? I promise you, we take months to prepare for each group's arrival. Nothing is last minute, but that doesn't mean that at the project level, there aren't sometimes unavoidable changes to project tasks or project needs. This might explain the Project Overview listing tasks that might have been a bit different to what you actually experienced. This isn't deliberate, just a reality of working on community based projects where local situations do change from the time we send you the information until you arrive. We are sorry that you felt misled, but it sincerely wasn't intentional.

Regarding the ISV leader to guide volunteer group ratio - 1:15 is the maximum we usually work to. Generally most groups are smaller (more like 1:10). It depends on volunteers' preferences on that departure date, the capacity of our host organisation and the volunteer tasks planned. Our host organisation is also required to have a local supervisor/representative working alongside us at all times, in effect halving that ratio. Again, I would appreciate hearing from you any specific concerns you have about the leader's availability as it becomes a safety issue (safety was rated for this group as 4/9/5).

We've been proudly supporting sustainable development efforts now since 2002 and I genuinely wish your experience had been different to your review, but all we can do is ask that you help us by working more closely with us on details that we can action.

Most sincerely,

Narelle, International Student Volunteers Inc.

Annika
5/5
Yes, I recommend this program

Best Time EVER

To be completely embussed in the culture of the country and not speaking much Spanish myself I felt it was a safe and exciting way to travel. I made so many friends and all the tour guides were relaxed and easy to talk to there were even some tears when we had to part. I was in the Osa Peninsula for two weeks where we planted 850 mangrove with a mud fight to finish and we got to actually handle and work with sea turtle, they are such amazing creatures! the week we spent in Heredia was a great way to welcome us to the tour and allow the group to bond, as well as the cool activities Intercultura offered such as a weekend in Montverde we got to hold a toucan and boa constrictor. As a person who is afraid of heights zip lining was exhilarating and beautifully peaceful at the same time! I haven’t even got to the adventure tour yet!
I strongly advise this, I fell in love with the Country.

What would you improve about this program?
Perhaps encourage participants to learn a bit of Spanish prior and perhaps be a little more lenient on the last night of the two weeks volunteering, it would have been nice to relax with a drink and also support the local community.
Kieren
5/5
Yes, I recommend this program

A great alternative to standard travel, directly volunteering still better

Let me begin with this: I absolutely adored volunteering for the turtle project in Ostional beach, Costa Rica in January 2015. Our main role was to assist in the research of why Leatherback and Black turtles are heading towards extinction by collecting data from adult and infant turtles. We also took direct action to eliminate dangers such as plastic pollution littered along the beaches, transplanting nests to safer environments, and fending off predators such as birds and dogs (if you so choose to). It's an experience to escort little hatchlings down the beach and watch them swim off, starting the next leg of their journey.

I would recommend, however, to join a volunteer group through a non-profit third-party or simply contact the volunteer project itself.

I would recommend this project to people who are interested because it is a great alternative to standard travelling: you are giving back to communities in need; you are minimising your impact as a tourist; and you are experiencing true connection with the communities you will be visiting.

What would you improve about this program?
The program was run smoothly. I have no other suggestions.
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Fatima
5/5
Yes, I recommend this program

Trip of a Lifetime!

This trip was one of the greatest experiences of my life! It was so easy to get along with the other volunteers on the group, and we all bonded very well. I loved meeting all of the beautiful locals in the amazingly stunning town of Chintsa in East London. Going down to the beach every morning and taking in the spectacular scenery was so much fun. Playing sports with the children was also so much fun, as you could really see the enjoyment in their faces. The work done on the volunteer site was very hard and rewarding. We did the work on the creche whilst the children and carers were there, which allowed to really see just how much they appreciated it. The children even became involved by grabbing a paint brush and painting the mural. This was definitely my favourite part of the program, although the adventure tour I must admit was pretty incredible!! I got to bungee jump off the highest bridge bungee in the world, abseil off table mountain, and do cliff jumps at Blyde River, things I never thought I'd get the chance to do in a million years. I particularly enjoyed the atmosphere at Island Vibe in Jeffrey's Bay and in Cape Town. The locals were so friendly and chilled out, I never wanted to leave!!

I would 100% recommend this program to everyone! It is the most life-changing experience and leaves you ready to help and explore the world!!!

What would you improve about this program?
I think its important to make the extra costs more clear beforehand. Other than that, everything was amazing! Wish it could have been longer!
Harry
5/5
Yes, I recommend this program

ISV Shingwedzi

A truly amazing experience. While on project we had the opportunity to interact with a wide variety of amazing animal species, and we were able to see the benefits of the work we were completing first hand. Not only fulfilling, but a life changing experience. Could not recommend highly enough!

What would you improve about this program?
Maybe more free time/down time on project, was quite intense. To be honest though I wouldn't change anything
Madalyn
5/5
Yes, I recommend this program

Take me back!

I have travelled the world to nearly 30 countries and my experience with ISV was my all time favorite experience yet. The Volunteering aspect was filled with hard labour, learning new things, laughter, friendship, townships and an extremely rewarding outcome. Our arms ached, bodies sweated and got tired but I wouldn't change it for the world. That was the best part! We knew what we were doing was getting done for the right reasons as we were surrounded by children who would be using the facilities we were creating around their childcare centre.

The Adventure tour was full of facing fears, fun and exploring new cities. This was an experience where I reconnected with myself and those around me to get out what I put in. I then have the privilege of traveling to Zambia and Botswana to be faced with lions while camping in Chobe National Park and swim on the edge of Victoria Falls. Does it get any better than that? It sure did!! I flew over Vic Falls in a microlight flight and rafted down the Zambezi.

This trip was a life changing experience where I learnt about the world we live in, unique individuals and found myself through daring, challenging and testing myself.

Thank you ISV and your incredibly commited, passionate and enthusiastic leaders.

* I completed this in 2015

What would you improve about this program?
I honestly couldn't fault it