Program Reviews

I am extremely impressed with Star Exchange’s professionalism and organization. I was initially stressed about my visa application, but with their help, I completed the online visa form in just an hour and received my visa within a week. Their support was exactly as promised and exceptional. What’s more , The team is well-versed in European culture, with personal experience living in several European countries, so they explained cultural differences clearly. Additionally, the quality of the host families they provided was outstanding. I really love my Chinese family, they are kind, caring and respectful of the agreement.

If you're someone who values clear benefits and support, Star Exchange is hands down the best choice. Last summer in 2024, I spent two months as an au pair in Guangzhou through a local Chinese agency, and let me tell you, the experience was a disaster. The Chinese lessons they provided were awful—just some random person came once a week for a class, and there was zero support or proper service. The training was basically an hour-long online video that was barely helpful. Needless to say, I didn’t even finish the three-month program because I was so disappointed.
After that experience, I was serious about improving my Chinese, so I did my research on different agencies in China and chose Star Exchange. They are an incredibly professional, ethical, and caring agency. Everything about my benefits—flight subsidy, pocket money, project bonuses, course hours, paid vacation—was crystal clear, and their contract was fair and transparent. When I arrived in China this time, I was genuinely happy because everything they promised me was exactly what I got. Plus, thanks to their amazing work and the kindness of the staffs, I received so much more than I expected, including a thoughtful birthday gift! I couldn’t recommend them enough

I completed the three-month Au Pair in China program with Star Exchange, and the entire experience went incredibly smoothly. As someone who had never visited an Asian country before, I was quite apprehensive about going to China. However, after signing up, the team at Star Exchange quickly connected with me, providing a detailed explanation of the program. They also addressed concerns I hadn’t even thought of, like how some people in China might be curious about foreigners walking down the street. I really appreciated their honesty and directness, as it helped me mentally prepare for the experience. They also took the time to understand my expectations for the host family, guiding me through what was essential and what was more flexible. Thanks to this, they matched me with a wonderful host family, who are incredibly kind and welcoming—I love them so much!

The training provided by Star Exchange was also invaluable. It was face-to-face, and their team went into detail on all the important aspects of caring for children, as well as teaching me practical skills for starting life in China, like how to recharge my subway card. The training was highly professional and truly beneficial.

Overall, I’m very grateful to every member of the Star Exchange team. I’m already planning to return to China with my family in the future.

If you appreciate an agency that’s meticulous and thoughtful, then you’ll love Star Exchange, just like I do. Let me give you an example: when I arrived in China, I found that one of the items they had provided was a SIM card ejector pin. It might sound small, but honestly, it made me smile! Sure, my host family could have had one, but the fact that Star Exchange thought to include it in my welcome package really showed how considerate they are. It’s these kinds of little details that set them apart.From the very beginning, their thoroughness and attention to detail made the whole process smooth and reassuring. They are not just about the big picture but also about making sure everything, even the smallest things, is in place for your comfort and convenience.

I had the privilege of participating in the three-month program with Star Exchange, and it was an unforgettable experience. One of the highlights was celebrating the Chinese New Year in the country, a grand and vibrant occasion. Star Exchange did an impeccable job of matching me with a wonderful host family. The family was exactly as described in the materials and the video calls provided by Star Exchange—warm, welcoming, and incredibly kind. The parents expressed genuine appreciation for the care and support I provided to their children.

What truly stood out to me was the transparency and foresight that Star Exchange demonstrated. They candidly shared details about potential cultural differences I might face during the Chinese New Year, such as the constant meals and the bustling yet occasionally noisy atmosphere. This level of honesty was invaluable, allowing me to prepare and adapt to the experience more seamlessly. Furthermore, the efficiency of their operations was exceptional. Despite applying for the program later than usual, I was determined not to miss the opportunity to celebrate the New Year with my host family. I had been dreading the visa application process, but with Star Exchange’s help, I was able to complete the visa application in just one hour and received my visa within five days. This kind of support made what seemed like a daunting task incredibly smooth and stress-free.

My experience with Star Exchange was more than just a program—it was a transformative journey that allowed me to embrace a new culture and form meaningful connections, all thanks to their professionalism and thoughtful approach.

As a German, I found Star Exchange to be the most professional and well-organized agency among those I contacted. Every rule and procedure was handled with exceptional clarity and structure. In the beginning, I reached out to several different agencies, but due to cultural differences, many local Chinese agencies managed procedures in a very spontaneous way that reflected local customs. However, as an Abitur graduate from Germany, working with Star Exchange gave me a strong sense of security. From their application form and interview process to host family matching, contract signing, and visa assistance, everything was managed with the level of organization and clarity that most Germans and Europeans are familiar with and appreciate.
Highly recommend!

Star Exchange is hands down the best au pair agency I’ve ever known. During my time at the language school, I met many au pairs from other agencies, and after knowing them, I realized just how outstanding and genuine Star Exchange is in comparison.

What sets them apart is their honesty and professionalism. They never use gimmicks or tricks and stick strictly to what was promised before I arrived. From arranging language courses to handling visa applications, training, and follow-up support, everything was carried out with remarkable care and expertise.

True to their word, Star Exchange has an in-depth understanding and evaluation of the host families they work with and even provides them with training. My host family was not only open to their advice but also eager to follow their suggestions to foster a better relationship with me. This made my experience as an au pair incredibly smooth and enjoyable.

If you’re considering becoming an au pair, I wholeheartedly recommend Star Exchange. Their sincerity, professionalism, and dedication make them stand out in the best way possible.

I wholeheartedly give Star Exchange a full score. My six months in China went incredibly smoothly, thanks to their outstanding professionalism and genuine care. From the very beginning, when they explained the program details, to matching me with my wonderful Chinese family, assisting with my visa application, providing training, and offering ongoing support, every step of the process was handled with expertise and sincerity.

As a 19-year-old girl who had just graduated from high school and had never been to an Eastern country before, I felt completely safe and supported throughout this experience. I was also impressed by their team, which includes Chinese staffs who are very familiar with European culture—this made communication and cultural understanding even easier:)

Facing cultural differences and language barriers, my family and I believed it was essential to have a professional agency to support me before deciding to become an au pair in China. Star Exchange exceeded our expectations with their expertise and dedication. Their pre-departure training was incredibly thorough, covering everything I needed to prepare for life in China, and the on-arrival training provided invaluable insights into adapting to my new environment. Even after I arrived in China, their follow-up support was professional and timely, ensuring that I always felt supported.
My Chinese host family was welcoming, kind, and a perfect match for me. Thanks to Star Exchange, my experience in China was smooth, enriching, and beyond my expectations.

I feel incredibly lucky to have chosen Star Exchange to accompany me through my year in China. First, I want to commend the fantastic language classes they arranged for me. The teaching was so professional that, in just one year, I was able to pass the HSK3 exam—a big accomplishment for a beginner. Additionally, I want to highlight how the choice of agency influences the quality of host families. Star Exchange did an excellent job, and I am truly thankful for the wonderful family I was placed with. I can proudly say that I have a home and family in China now.