Star Exchange(AuPairChinaOnline)

When I first tried to find a host family on my own through online platforms, I was repeatedly frustrated—either the replies were extremely slow, or conversations that started well fell apart as soon as visa issues came up, with families having no idea how to help. That’s when I started contacting different agencies, and Star Exchange stood out as the most professional, sincere, practical, and culturally aware—especially when it comes to understanding European applicants.What impressed me most was their visa support. Star Exchange has a dedicated team just for guiding applicants through the Chinese visa process. With their help, I completed my entire application in just one hour and received my visa within a week !!! Everything they promised in the beginning was delivered. They are truly experienced, efficient, and reliable.

I am extremely impressed with Star Exchange’s professionalism and organization. I was initially stressed about my visa application, but with their help, I completed the online visa form in just an hour and received my visa within a week. Their support was exactly as promised and exceptional. What’s more , The team is well-versed in European culture, with personal experience living in several European countries, so they explained cultural differences clearly. Additionally, the quality of the host families they provided was outstanding. I really love my Chinese family, they are kind, caring and respectful of the agreement.

If you're someone who values clear benefits and support, Star Exchange is hands down the best choice. Last summer in 2024, I spent two months as an au pair in Guangzhou through a local Chinese agency, and let me tell you, the experience was a disaster. The Chinese lessons they provided were awful—just some random person came once a week for a class, and there was zero support or proper service. The training was basically an hour-long online video that was barely helpful. Needless to say, I didn’t even finish the three-month program because I was so disappointed.
After that experience, I was serious about improving my Chinese, so I did my research on different agencies in China and chose Star Exchange. They are an incredibly professional, ethical, and caring agency. Everything about my benefits—flight subsidy, pocket money, project bonuses, course hours, paid vacation—was crystal clear, and their contract was fair and transparent. When I arrived in China this time, I was genuinely happy because everything they promised me was exactly what I got. Plus, thanks to their amazing work and the kindness of the staffs, I received so much more than I expected, including a thoughtful birthday gift! I couldn’t recommend them enough

I completed the three-month Au Pair in China program with Star Exchange, and the entire experience went incredibly smoothly. As someone who had never visited an Asian country before, I was quite apprehensive about going to China. However, after signing up, the team at Star Exchange quickly connected with me, providing a detailed explanation of the program. They also addressed concerns I hadn’t even thought of, like how some people in China might be curious about foreigners walking down the street. I really appreciated their honesty and directness, as it helped me mentally prepare for the experience. They also took the time to understand my expectations for the host family, guiding me through what was essential and what was more flexible. Thanks to this, they matched me with a wonderful host family, who are incredibly kind and welcoming—I love them so much!

The training provided by Star Exchange was also invaluable. It was face-to-face, and their team went into detail on all the important aspects of caring for children, as well as teaching me practical skills for starting life in China, like how to recharge my subway card. The training was highly professional and truly beneficial.

Overall, I’m very grateful to every member of the Star Exchange team. I’m already planning to return to China with my family in the future.

If you appreciate an agency that’s meticulous and thoughtful, then you’ll love Star Exchange, just like I do. Let me give you an example: when I arrived in China, I found that one of the items they had provided was a SIM card ejector pin. It might sound small, but honestly, it made me smile! Sure, my host family could have had one, but the fact that Star Exchange thought to include it in my welcome package really showed how considerate they are. It’s these kinds of little details that set them apart.From the very beginning, their thoroughness and attention to detail made the whole process smooth and reassuring. They are not just about the big picture but also about making sure everything, even the smallest things, is in place for your comfort and convenience.