Star Exchange(AuPairChinaOnline)

After graduating from high school, I successfully arrived in China through Star Exchange (their website is aupair china online). Originally, I planned to stay for six months, but I ended up extending my stay to twelve months because the entire experience exceeded my expectations. I completed my twelve-month program last month.
From the very beginning, during my video interview with a Star Exchange staff member, I felt their commitment to understanding me. They took notes about my preferences, especially regarding my expectations for my Chinese host family, asking very detailed questions.
The visa application process, which I initially thought would be complicated, turned out to be smooth thanks to their professional guidance. I didn’t encounter any issues while filling out the visa application form.
Throughout my program, every staff member at Star Exchange demonstrated patience and responsibility. They regularly checked in for my feedback and had a well-organized system in place to collect it, providing prompt assistance whenever needed.
Lastly, my Chinese family is incredibly warm and easy to get along with . Thank you to every staff member at Star Exchange.

I spent an incredibly memorable six months in Beijing, and I want to extend my gratitude to Star Exchange and every team member.

Firstly, I appreciate how they fulfilled all their commitments in an organized and detailed manner, from matching me with a wonderful host family to assisting with the video interview and guiding me through the visa process. Thanks to their clear and helpful guidance, I completed the visa application in just an hour. The arrangements made after my arrival, including professional Chinese courses and comprehensive training, were truly outstanding. I felt a strong sense of security throughout my experience.

It’s also great that my host family received training from Star Exchange.

Thank you all, and I look forward to visiting China again!

Star Exchange is the most responsible and trustworthy agency I’ve encountered. During the summer of July 2024, I met my first host family through another agency in Guangzhou. they were kind people, but I must say the previous agency failed to provide the necessary support in coordinating things.
(I also want to advise anyone planning to come to China as an au pair not to prioritize the city. There are many major cities in China, all bustling and vibrant, not just the few commonly mentioned in the West. The quality of your host family is the most crucial factor affecting your experience, not the city itself.)
I then found Star Exchange , and from the start, they felt completely different. Their emails and application form showcased their professionalism. They assisted me throughout the entire process of arranging a video call with my new family, guiding us in openly asking each other questions and providing translation support when needed. My second host family is wonderful, and I appreciate Star Exchange’s regular follow-ups, as well as their guidance on how to communicate effectively with my host family. I highly recommend Star Exchange.

I highly recommend Star Exchange. I have just completed nine months of living in China, and thanks to them, I had an incredibly enjoyable time.
First of all, they are not an overly commercial agency, which means they are not money-driven. Believe me, this is quite rare among agencies (as I compared many, haha).
Additionally, they don’t over-promise. The entire team frequently emphasized the importance of understanding cultural differences. Their training was very detailed, not only listing all the key points clearly in a well-structured PowerPoint, but also addressing areas where cultural differences might make me feel uncomfortable. The training provided by their staff even included on-site guidance on how to respond and adjust to family life in a Chinese household.
Moreover, I feel they took great care in getting to know my preferences for an ideal host family and made a well-considered match. I am truly grateful that through them, I found my home in China. Yes, I can proudly say that my Chinese host family gave me a ‘home away from home’ – they were absolutely wonderful.
Thank you to everyone at the Star Exchange team!

I spent six wonderful months in China, and I am very grateful for the help provided by Star Exchange.
From the very beginning, when I was selecting an agency, I did extensive research and considered four different agencies. I ultimately chose Star Exchange because they clearly demonstrated a deeper understanding of the specific concerns faced by applicants from Germany, such as Kindergeld. Their guidance throughout the process, the documents they provided, and the speed of their responses all reflected a level of professionalism that set them apart from other agencies. Many of the staff members have lived and studied in Europe, and in China, I had a personal coordinator. Although she is Chinese, she lived in Austria for eight years, so she is very familiar with European culture.
They thoroughly understood my expectations for a Chinese host family and recommended a family that turned out to be perfect for me. My host family in China was open-minded, welcoming, and treated me very well.
I am truly thankful for this opportunity and am already looking forward to visiting my Chinese family again next summer.