I'm a danish social work student, and I'm here in Auckland at University of Auckland to do one semester at Epsom Campus.
It was a long process to get here and the support was really not that good. I find that the student support are really good at sending out automatically answers and don't really replay to you as an individual with specific questions.
The university stats online and on their brochure that they guaranty accommodation for all international students, however they don't and this has been a stressful and disappointing experiences as I trusted that, also knowing that we in Denmark have the same service - with the only difference that we actually DO provide the accommodation.
The introduction only refers to young students who never has been abroad, me and several others left the introduction day as a result of the not relevant or useful information. They send you SO many emails before the semester begins, that it is more confusing than helpful. Also the most information is about city campus, they don't really share or know anything about other campuses.
Luckily the teachers are amazing, and fellow students are just as well. I love going to lessons, as the teachers are well prepared and are really well educators, as well as role models to us as future social workers. I'm so happy that I chose this university as I have learned so much and this is really a life time experience.
I would recommend people to go, but I really hope that the administrators would step up.
What would you improve about this program?
The administrates really need to improve and step up. When ever a question is asked, they send you automatically answers, showing that they really did not read your question.
They send WAY to many emails, it is so confusion instead of informative - keep it simple.
The information day needs to be more specific and about introducing the studies in Auckland, and not about how to make friends and not drink and drive in the same time - oh my.
The is no information available for international students at Epsom Campus. It would be nice with a tour to know how to find your way and understand the rules of the Campus.
If your do not intend to provide accommodation for all international students - then don't say so on the web page.
When international students apply, provide specific details about that specific course. I really don't think that the person who helped me has any idea about what Epsom Campus is, an example could be that it would be nice to know that most students follow the same schedule, if I had known before hand, I would have liked to join just one group, and not 4 different as I am now.
Response from The University of Auckland
Hi Line,
Thank you for detailed feedback. We are always working to improve study abroad experience at the University of Auckland, so this information is very helpful.
We will review our email correspondence to see if there is any repetitive information and will also review our orientation session to improve the content and activity.
Regarding guaranteed accommodation, we will update our website with the disclaimer that a family room (which you needed) is excluded from guaranteed housing due to our capacity.
Thanks again and hope you are enjoying the semester.
Best wishes,
Sarah