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- Tel-Aviv
- Jerusalem
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Nov 15, 2019
Jun 26, 2017
13 travelers are looking at this program
About Program
Looking to intern abroad this summer?
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Response from Top Israel Interns
Dear NotPleased123,
We are so sorry to hear that you were unhappy with your experience on Top Israel Interns program. We understand that it will not change the experience that you had during your time here, but we would like to take this time to address some of your points and explain how we have made improvements for future participants.
Some of our Tel Aviv apartments are located in the Florentine district. This is an extremely sought out neighborhood, in the center of Tel Aviv’s nightlife. Apartments are a 15 minute walk from the Mediterranean Sea, an 18 minute walk from the Shuk HaCarmel and a 10 minute bus ride to Dizengoff Center Mall. They are a bit south of the city center as you mentioned, but the apartments are very centrally located. We are sorry you were unhappy with the apartment location.
Regarding the cleanliness of your apartment, as you mentioned mold is an, albeit unfortunate, part of life living in the humid Mediterranean climate of Tel Aviv. There are ways to prevent and try to avoid mold growth but there is little to do about the problem at large. Standard mold remediation procedure is the use of bleach (Clorox®, is a bleach product) to scrub away and sanitize the area of mold spores. If in a bathroom, making sure the windows are open and there is always proper ventilation of steam during and after showering is critical in prevention of mold growth all year round. We apologize you felt as though you were suffering from this situation. We took care of it as best as possible, as we would do in our own homes. We will make sure to explain to future participants the significance of proper ventilation in order to maintain appropriate expectations.
This is already our second session using a different Ulpan (intensive Hebrew language course) system. We took the feedback from you and your peers and are now partnered with Ulpan Or, the most highly rated Ulpan in the country. We also use private teachers after the one month Ulpan course for the duration of the program to have follow-up lessons and practice session to maintain and potentially improve Hebrew level achieved during the organized Ulpan sessions.
We are still shocked and upset by the situation you had with maintenance workers coming into your apartment and room without any warning. We have never had a situation such as this before and never since this stand-alone occurrence. We hired a private outside company to provide us and our participants with a service and they not only didn't fulfill their end of the contract but breached that contract by invading your space as a resident of their apartment. We have stopped working with this management company. As you mentioned we have sued the maintenance company and are still working through the legal battles. We hope to have updates for you soon.
We are upset to hear that you were unhappy with the internship placement process. Being registered for the program early gives the placement team a longer amount of time to work with you and make sure that each participant in satisfied with his/her internship options and final placement decision. Thanks to your feedback, it is now policy to discuss commute with interns as part of the placement process. We have also recently hired another internship placement coordinator to join our team to make sure that each intern gets more personalized attention. There is a standard procedure for quitting an internship and switching placements to prevent the intern from being out of work for an extended period of time.
Our accounting department also recently hired another person to join their team in order to run more efficiently. We have changed security deposit/utilities fee policy and are working toward making sure participants get their deposits sooner. The apartment that “every month, we somehow consumed the same amount of electricity and water?” is because aforementioned management company, (with whom we are no longer working) fixes a flat rate with the city. We greatly apologize for the inconvenience and clerical error between you and your roommate’s refund.
Again, we understand that this response can and does not change the experience you had on Top Israel Interns, but I hope you can understand the program is working towards productive changes for the future.
Best,
Top Israel Interns Team