It started of well but after the first month me and almost every single other aupair had severe communication problems as they never did anything but send a WeChat message to the families if anything occurred always in their defence as the family pays 20,000¥ per month (£2000) and we only get paid 1,500¥ (£150) per month so if you sign up you are completely expendable to them.
I won't mention any of the other aupairs problems but in my situation my host family decided to move to a different part of China due to an ill family member endgame me 12 hours notice for me to decide if I wanted to come or not. If I left Lopair told me I wouldn't receive my language classes so I decided to switch families. When I told Lopair my decision they took a while to respond but they told didn't have a family for me and that I would have to wait for a new one.
What they failed to mention in their website is that they provide no accommodation or aid while I'm waiting for a new family. THEY LEFT ME HOMELESS IN BEIJING FOR OVER A WEEK! Due to our extremely low pay rate I had no money for an airbnb but I luckily met some people who said I could sleep in their apartment for a few nights. if that hadn't happened then I would've been sleeping on the streets.
If that wasn't enough they also charged me 300¥ because I left 3/4 through the month so I didn't complete that month of work which took away all of the money I had for food.
And of course THE WORST PART. I left at the and of January while the Corona virus was really bad. Because of this reason my host family didn't want to continue having me teach the children incase I gave them the virus so I contacted Lopair to get a new family, they said that they weren't accepting new families because of the virus and told me I HAD to fly home. I understood that so I asked when my flight left and they said that they wouldn't book my flight unless I paid them 3000¥ because they weren't accepting flights PLUS a number of different charges which weren't listed in our contract!!!
They did this to almost every single aupair and since it was 2 months of our salary none of us could afford it! A lot of my German friends got evacuated by their government and because the charges amounted to thousands of Yuan I begged my parents to buy me a flight home and I could pay them back for it when I start work again at home. Some of my friends from South America were stranded in China after I left trying to scrape together the money to get home.
This company does not provide any support to aupairs whatsoever and will only try to extort you for even more money. I would encourage you to look at other companies as a lot of them take excellent care of you but don't go with LoPair for your own safety, thank you