Before arriving in Shanghai, Lopair did a very good job in helping me build my profile and putting me in contact with potential families. They provided good assistance and advice for the Skype interviews with the families, and once I had been matched with one, also provided valuable webinars to prepare me for teaching in China and adapting to Chinese customs and overall lifestyle. These webinars were useful in calming my nerves and feeling supported while preparing my trip, but also made up for the 3 days training they organize in Hangzhou, but that I could not attend. Therefore, if a future Au pair has dates that differ from the travel packages suggested by Lopair, the company will more than gladly adapt to them and fill them in on what they will miss.
Lopair also made the visa application clear and straightforward, and was always available to answer any questions I had, which was very appreciated. Lopair made sure I was put in a suitable level for my Chinese classes, and arranged a change in classes when it was needed.
Other than these services, Lopair also organized a trip to Hanghzhou for other Au pairs and I, which was a fantastic experience and an amazing opportunity to travel a bit and see another city. We were greeted at the train station and taken sightseeing all day by some very nice coordinators.
However, Lopair has unfortunately failed to keep up one promise, which was to organize meetings with the local coordinator. I am aware that in my case, my host mother was rarely available for a meeting with my local coordinator, which delayed our eventual meeting, but that did mean that I received my welcome package one month into the program. As of yet, my local coordinator and my family still haven't met in person, as Lopair requires. Although this has not impacted my stay here at all, as these meetings are mostly to make sure there are not any issues between the Au pair and the family - and there have been none for me - it does remain the only unfulfilled task on Lopair's part.
Other than these examples, I believe Lopair is a successful and mature company, that manages the whole program and experience very well. I am very glad to have been able to participate in this experience with them, and am very grateful for all their help.
I would definitely recommend it!